Fall 2026 IT and Cybersecurity Undergraduate...
Role details
Job location
Tech stack
Job description
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Assist the IT and Security team with day-to-day technology and cybersecurity operations and monitoring.
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Provide desktop, telephone, and remote help desk support to staff across the organization, troubleshooting technical issues and properly documenting all tickets and problem resolutions.
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Provide audiovisual (AV) support for meetings and events, including setting up and troubleshooting video conferencing equipment in our conference rooms (primarily Zoom).
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Support our core collaboration and productivity platforms-including Microsoft 365 (Office), Zoom, and Slack-by assisting with account setup, access, and everyday user questions.
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Assist with basic networking tasks, such as troubleshooting connectivity issues and supporting wired and wireless network access in our offices.
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Help set up, image, upgrade, repair, and replace computers, printers, and peripherals as needed.
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Help manage security tools such as endpoint protection, Multi-Factor Authentication (MFA) enforcement, and vulnerability scanners.
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Participate in cybersecurity awareness training efforts, including drafting staff advisories and educational materials.
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Help maintain accurate documentation of security policies, procedures, and incident response activities.
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Assist with auditing user permissions and reviewing logs for anomalies.
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Support projects related to improving the organization's security posture, such as MFA rollouts, password hygiene campaigns, or endpoint hardening.
Requirements
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Basic understanding of cybersecurity principles, including phishing, malware, MFA, and access control.
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Familiarity with Windows and macOS operating systems.
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Familiarity with common collaboration and productivity tools such as Microsoft 365 (Office), Zoom, and Slack.
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At least a beginner's knowledge of hardware and software installation.
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Familiarity with standard desktop concepts, including TCP/IP settings and basic network connectivity troubleshooting.
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Strong problem-solving skills and attention to detail.
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Excellent communication skills and the ability to explain technical concepts to non-technical users.
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Interest in learning about cybersecurity tools such as endpoint protection, vulnerability management, and security monitoring.
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Interest in IT fundamentals such as help desk support, audiovisual (AV) setup, and basic networking.
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Ability to handle sensitive information with discretion and maintain confidentiality.
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Self-motivated with the ability to work independently as well as collaboratively within a team.
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Prior help desk, IT support, or cybersecurity experience (internships, coursework, or personal projects) is a plus but not required.
We are committed to considering a wide range of candidates, including those with diverse experiences and backgrounds. Whether you are new to the nonprofit law and policy sector, returning to work after a gap in employment, looking to make a career transition, or seeking to advance your professional path, we welcome your application.