IT Desktop Engineer (Field Engineer)

As an IT Desktop Engineer, you'll be the first point of contact for end-user support issues, providing hands-on and remote troubleshooting for desktops, laptops, peripherals, and software applications. You'll play a key role in maintaining seamless technical operations for our clients and internal users., * Provide 1st and 2nd line support for desktops, laptops, printers, and other peripherals

• Troubleshoot Windows OS, Office 365, and general software issues
• Install, configure, and maintain hardware and software
• Manage Active Directory tasks (password resets, user management, etc.)
• Handle remote support via phone, email, and remote desktop tools
• Support hardware replacements, upgrades, and repairs
• Collaborate with other engineers to resolve complex issues
• Maintain documentation of issues, solutions, and system changes

Do you have a valid Driving License license?, Do you have experience in Windows?, * Proven experience as an IT Support or Desktop Engineer

• Strong knowledge of Windows 10/11, Office 365, and basic networking
• Familiar with Active Directory and basic server-side support (a plus)
• Good understanding of PC hardware troubleshooting
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team
• Customer-focused mindset
• Experience with MSP (Managed Service Provider) environments
• IT certifications like CompTIA A+, Microsoft MCP, or similar (preferred but not essential)
• Age must be between 28 to 45 years.

Application question(s):

• Are you self-employed or contractor?
• Have you worked in a Managed Service Provider (MSP) environment before?
• What is your process for installing and configuring a new laptop for a user?
• Do you have a car & driving license?
• Do you currently hold a valid Security Check (SC) clearance, or have you previously undergone SC vetting?
• Are you a British national? Or could you share the type of visa you hold and its expiry date?
• Can you join immediately?

About Us: Network Squad Ltd is a fast-growing IT services provider delivering reliable solutions in infrastructure, support, and security across the UK. As part of our expansion, we're looking for a skilled IT Desktop Engineer to join our dynamic support team.