IT Technician (Schools)

You'll work closely with schools across the Cardiff area, providing both on-site and remote technical support to ensure that IT systems remain secure, reliable, and effective for staff and pupils alike., No two days are the same. You could be helping a teacher connect classroom technology in the morning, deploying new devices for a school in the afternoon, and assisting with Microsoft 365 issues before the end of the day., · Diagnose and resolve hardware, software, network, and connectivity issues.

· Provide professional and customer-focused IT support to school staff.

· Deliver support remotely and on-site across multiple school locations.

· Log, manage, and update support tickets using our Helpdesk and CRM systems.

· Ensure support requests are resolved within agreed Service Level Agreements (SLAs).

· Build, configure, deploy and maintain PCs, laptops, software and other end-user devices.

· Support Windows, macOS, and ChromeOS environments.

· Assist users with Microsoft 365 and Google Workspace applications.

· Troubleshoot printers, scanners, photocopiers, and classroom audio-visual equipment.

· Assist with the deployment and management of mobile devices using MDM solutions.

· Support basic networking, wireless infrastructure, and IT security best practices.

· Work collaboratively with colleagues on larger projects and service improvements.

· Effectively prioritise and manage multiple tasks in a busy support environment.

Do you have a valid Driving License license?, Do you have experience in IT?, Do you have a GCSE?, We're looking for a proactive and enthusiastic School IT Technician to join our growing team. This is an excellent opportunity for someone who enjoys problem-solving, working with people, and making a genuine impact within education through technology., · Good general education including English and Mathematics GCSE

· Demonstrable IT knowledge and troubleshooting ability

OR

A relevant Level 2 qualification on the Credit and Qualifications Framework for Wales

Desirable Skills & Experience

The following skills and experience would be advantageous:

A-Level IT or equivalent qualification

Experience with Microsoft Intune and Autopilot

Experience using Mobile Device Management (MDM) platforms

Basic networking and server support knowledge

Wi-Fi troubleshooting and support experience

Understanding of cyber security and IT security best practices

Previous experience supporting schools or educational environments

About You

You'll thrive in this role if you:

Enjoy helping people solve problems

Take pride in delivering excellent customer service

Have a genuine interest in Technology

Like working in different environments and meeting new people

Are keen to learn and develop your skills

Are organised and able to manage competing priorities effectively

Can communicate confidently with both technical and non-technical users, * IT support: 2 years (preferred)

Pulled from the full job description

• Annual leave
• Free parking
• Additional leave
• Company car
• Company pension
• Health & wellbeing programme
• Company events, Company laptop and mobile phone allowance provided

Medicash health plan

Access to the Health Assured wellbeing platform

3 additional paid wellbeing days each year

27 days annual leave plus bank holidays, including 7 days allocated to our annual Christmas and New Year shutdown

Business mileage reimbursement for travel to customer sites

Company pension scheme, Salary: Salary: £25,000 per annum plus private plan, wellbeing days, company vehicle/allowance (post-probation) and excellent training opportunities.

Driving Licence: Full UK driving licence required

Right to Work Applicants must have the right to work in the UK

DBS Requirement: Enhanced DBS check required

Safeguarding Statement

ITeach is committed to safeguarding and promoting the welfare of children and young people. We expect all employees to share this commitment.

All appointments are subject to satisfactory pre-employment checks, including an Enhanced DBS check, satisfactory references, right-to-work verification, and any other checks required in accordance with current safeguarding legislation and guidance.

Equality, Diversity and Inclusion

ITeach is proud to be an Equal Opportunities Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity, fairness, and respect.

We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic.

We are committed to making reasonable adjustments throughout the recruitment process and during employment where required.

Pay: £25,000.00 per year

Benefits:

• Additional leave
• Company car
• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking

At ITeach, we're passionate about helping schools make the most of technology. As a trusted IT support provider to schools across South Wales, we deliver reliable, responsive, and customer-focused IT services that enable teaching and learning to thrive.