1st Line IT Support Technician

JOB SWITCH LTD
Londonderry, United Kingdom
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
£ 30K

Job location

Londonderry, United Kingdom

Tech stack

Microsoft Windows
Microsoft Active Directory
Azure
CompTIA Network+
Computer Security
Dynamic Host Configuration Protocol
DNS
Issue Tracking Systems
Virtual Private Networks (VPN)
Windows Server
Networking Basics
SharePoint
TCP/IP
Virtual Local Area Networks
Network Routers
Computer Networking Systems
Peripherals
Firewalls (Computer Science)
Microsoft InTune
Laptops
Network Server
User Administration

Job description

We are seeking a skilled and customer-focused Technical Support Agent to join our dynamic MSP team. The ideal candidate will have hands-on experience supporting Microsoft 365, Azure, networking infrastructure, IT security, and hardware diagnostics. This role involves both remote and on-site support, ensuring our clients receive top-tier technical assistance and proactive solutions., * Provide 1st and 2nd line technical support to clients via phone, email, remote tools, and on-site visits.

  • Troubleshoot and resolve issues related to:
  • Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, Intune)
  • Microsoft Azure (VMs, AD, AVD, networking, security)
  • Networking (firewalls, routers, switches, VPNs, DNS/DHCP)
  • IT Security (endpoint protection, MFA, compliance policies)
  • Hardware (PCs, laptops, printers, servers, peripherals)
  • Perform routine maintenance, patching, and monitoring of client systems.
  • Assist with onboarding/offboarding processes and user account management.
  • Document issues, solutions, and procedures in the ticketing system.
  • Participate in project deployments and migrations.
  • Travel to client sites for installations, troubleshooting, and audits as required.

Requirements

Do you have a valid Driving License license?, Do you have experience in Technical support?, * 2+ years in a technical support or helpdesk role, preferably within an MSP.

  • Strong knowledge of Microsoft 365 and Azure environments.
  • Solid understanding of networking fundamentals (TCP/IP, VLANs, firewalls).
  • Experience with Windows Server, Active Directory, and Group Policy.
  • Familiarity with security best practices and tools.
  • Proficient in diagnosing and resolving hardware issues.
  • Excellent communication and customer service skills.
  • Demonstrated ability to manage multiple priorities independently, coupled with a proactive approach to workload and support delivery.

Desirable Qualifications:

  • Microsoft certifications (e.g., MS-900, AZ-104, MD-102)
  • CompTIA Network+ / Security+
  • Experience with RMM tools and PSA systems (e.g., NinjaRMM, HALO, ConnectWise)
  • Driving license and access to a vehicle

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