Technical & IT Support Engineer

We are recruiting for a hands-on Technical & IT Support Engineer to join a growing, specialist business in Aylesbury.

This is a varied, office-based role combining technical engineering support with internal IT support - ideal for someone who enjoys fixing problems, working with people, and getting involved in both hardware and systems.

You will play a key role in supporting both customers and internal teams, ensuring equipment and systems are running smoothly.

Technical / Engineering Focus:

• Diagnose and troubleshoot hardware and software faults on specialist equipment (remote & workshop-based)
• Support field engineers with live technical queries and breakdowns
• Manage and coordinate repairs within the workshop
• Deliver responsive, high-quality support to customers via phone and remote tools
• Maintain accurate service records and contribute to continuous improvement

Internal IT Support:

• Provide IT support to office and field-based staff
• Troubleshoot day-to-day issues (Windows 11, password resets, user access, etc.)
• Support Microsoft 365, Active Directory, and general IT systems
• Assist with on-boarding/off-boarding, equipment setup, and IT asset tracking
• Liaise with central IT teams for escalations

• Experience in IT support, technical support, or similar
• Strong troubleshooting and problem-solving skills
• Knowledge of Windows 11, Microsoft 365, and Active Directory
• A practical, detail-focused and people-oriented approach
• Interest or background in engineering, electronics, or technical environments (desirable)
• Full UK driving licence

• Annual bonus scheme
• 25 days holiday + 3 days Christmas shutdown (+ bank holidays)
• Holiday buy/sell scheme
• Pension (with employer contribution)
• Private medical (after qualifying period)
• Company laptop & mobile
• Ongoing training and development
• Employee perks, discounts & company events

This is a great opportunity for someone who enjoys variety, problem-solving, and working across both IT and engineering in a supportive environment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.