IT Support and Systems Administrator I

The Junior IT Analyst provides hands-on technical support and assistance across the organization's infrastructure environment. Working under the direction of the IT Infrastructure Manager and with close mentorship from the Senior IT Analyst, this role performs a broad range of tasks spanning systems administration, network support, Microsoft 365 user administration, telephony, and cybersecurity monitoring. This position is designed for a motivated early-career professional eager to grow technical skills across all infrastructure disciplines.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for end-users across hardware, software, network connectivity, and Microsoft 365 applications.

• Assist with administration of Windows Server environments: user account management, group policy application, and file share permissions.

• Perform routine Microsoft 365 administration tasks: create/modify/disable user accounts, mailboxes, Teams, SharePoint sites, and NinjaOne device enrollment.

• Monitor network infrastructure alerts, uptime dashboards, and security event logs; escalate anomalies to the IT Manager.

• Assist with patching cycles: apply OS updates, firmware updates, and software patches to endpoints and servers per approved schedules.

• Assist with VoIP/phone system administration: add/modify extensions, voicemail, and call routing under IT Manager guidance.

• Maintain hardware inventory, asset tracking records, and software license documentation.

• Perform workstation imaging, deployment, and decommissioning tasks.

• Assist with cybersecurity tasks including running vulnerability scans, reviewing reports, and following up on remediation items.

• Troubleshoot Laser Printers and Label Printers.

• Quote equipment orders for Branch Managers as needed, and coordinate setup or do on-site installation.

• Document technical procedures and update knowledge base articles.

• Participate in on-call rotation as experience and skill level develop.

• Assist with data center or wiring closet organization, labeling, and physical documentation.

• Log, update, and close helpdesk tickets accurately in the IT service management system.

• Perform other infrastructure support tasks as assigned based on current project needs.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent combination of education and experience.

• 1-3 years of IT support or systems administration experience in a professional environment.

• Foundational knowledge of Windows OS, Active Directory, and Microsoft 365 applications.

• Basic understanding of networking concepts: TCP/IP, DNS, DHCP, VLANs, and Wi-Fi.

• Strong troubleshooting mindset with a desire to learn and grow across all infrastructure disciplines.

• Excellent customer service skills and professional communication in person, via phone, and email.

Preferred Qualifications

• CompTIA A+, Network+, or Security+ certification (or actively pursuing).

• Microsoft 365 Fundamentals (MS-900) or Azure Fundamentals (AZ-900) certification.

• Exposure to help desk ticketing systems (ServiceNow, Freshservice, Jira, etc.).

• Basic familiarity with PowerShell or scripting concepts.

Parental leave, 401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Flexible spending account Full-time Evenings as needed, On call Hybrid work in Springfield, MO 65802, * Work performed in an office/data center environment; occasional bending, lifting, and carrying of equipment up to 50 lbs.

• Schedule may include occasional early morning or evening hours for maintenance windows with advance notice.

• This is a full-time, hybrid position. Will be expected to be in office at least 2-3 days per week, with remote work remaining days.

Growth & Development

• This position is structured as a developmental role; the incumbent is expected to advance technical skills with the goal of eventual promotion to a Mid-Level or Senior Analyst position.

• The organization provides access to training resources, certification vouchers, and hands-on mentorship.

• Performance milestones and development objectives will be co-created with the IT Manager and reviewed semi-annually.

Join us to be part of a forward-thinking team committed to leveraging technology for impactful solutions! We value innovation-driven professionals eager to grow their expertise in a fast-paced environment that champions collaboration. All roles are paid positions designed to foster your career development while contributing meaningfully to our organizational success.

Pay: $40,000.00 - $45,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance