Information Technology Delivery Manager

The Information Technology Delivery Manager reports to the Information Technology Development Director and has the following key responsibilities:

• Oversee end-to-end delivery of technology initiatives across the enterprise

• Ensure solutions are delivered on time, within budget, and aligned with business needs.
• Coordinate across IT, vendors, and business stakeholders.

• Manage the full IT delivery lifecycle

• Lead planning, deployment, and ongoing support activities.
• Drive execution across projects and releases.

• Lead and govern Quality Assurance and Release Management functions

• Establish standards, processes, and governance for high-quality software delivery.
• Ensure products meet business requirements and quality standards.

• Proactively manage risks, communication, and cross-functional collaboration

• Identify and mitigate risks, remove roadblocks, and maintain strong communication across teams.
• Foster alignment and support successful delivery outcomes., 1. Oversee End-to-End Delivery of Technology Initiatives Across the Enterprise

• Collaborate with project participants, application owners, systems analysts, developers, testers, and support teams to ensure timely and successful deployments.
• Manage vendor releases, bug fixes, patches, and enhancements.
• Coordinate with infrastructure and security teams to ensure compliance during releases and testing cycles.
• Ensure appropriate environment readiness for projects and releases.
• Assist in managing interdependencies between projects, ensuring sequencing and dependencies are identified and managed.
• Develop and maintain a centralized release schedule with product portfolio managers to align with organizational priorities and IT strategic direction.

2. Manage the Full IT Delivery Lifecycle

• Manage all aspects of the release lifecycle, including scheduling, coordination, and delivery of software changes, updates, security improvements, hardware upgrades, and project implementations.
• Oversee the deployment progression from development, to testing, to production-ensuring release readiness and compliance with quality standards.
• Host daily stand-ups with release teams to track progress, address blockers, and maintain alignment.
• Work with IT management to improve software development processes, including continuous integration and continuous deployment practices.
• Manage shared environments, including scheduling restores, de-identification, and environment preparation for release readiness.

3. Lead and Govern Quality Assurance (QA) and Release Management Functions

Quality Assurance

• Provide oversight of testing across applications, systems, and integrations.
• Establish testing protocols for system upgrades, patch management, hardware replacements, and disaster recovery processes.
• Coordinate all QA activities across projects and releases, ensuring QA standards and processes are followed.
• Provide leadership and coordination for QA functions across the enterprise, collaborating with business system analysts, product managers, EDI analysts, and other stakeholders.
• Develop and maintain testing plans, schedules, and documentation to ensure comprehensive coverage and adherence to timelines.
• Partner with business and IT stakeholders to resolve quality issues and ensure compliance with organizational and regulatory standards.
• Facilitate root-cause analysis to identify, resolve, and prevent issues impacting product quality.
• Oversee effective utilization of QA tools and technologies for automated and manual testing.

Release Management

• Ensure release management standards, governance, and processes are consistently applied.
• Oversee release execution quality, ensuring adherence to QA requirements and enterprise standards.

4. Proactively Manage Risks, Communication, and Cross-Functional Collaboration

• Ensure communication and coordination across IT, business partners, vendors, and cross-functional teams involved in QA and release activities.
• Proactively identify risks and roadblocks within QA and release cycles and work to address them.
• Foster collaboration across development, testing, infrastructure, and business teams to support successful delivery outcomes.

5. Leadership and Staff Management Responsibilities

• Manage two teams: Quality Assurance and Release Management.
• Provide leadership, mentorship, and guidance to promote professional growth and strong performance.
• Delegate tasks effectively and monitor staff workloads to ensure timely completion of deliverables.
• Conduct regular performance evaluations and implement professional development plans.
• Foster a collaborative, supportive team culture that encourages innovation, accountability, and alignment with organizational goals.

Do you have experience in Software engineering?, Do you have a Bachelor's degree?, * Demonstrated ability to produce accurate, detailed work; identify and resolve discrepancies; and meet established deadlines.

• Ability to work independently as well as collaboratively within cross-functional teams.
• Ability to provide supervisory support in the Manager's absence and communicate effectively with staff, management, and executive leadership.
• Strong verbal and written communication skills.
• Excellent organizational, time management, and project management capabilities, with the ability to manage multiple priorities simultaneously.
• Advanced analytical and problem-solving skills, including the ability to develop and clearly communicate improvement recommendations.
• Strong command of English grammar, with proficiency in composition, editing, and proofreading.
• Ability to coordinate cross-functional teams to achieve successful project delivery.
• Proven leadership abilities and strong analytical acumen.
• Proficiency with personal computers and Microsoft Office applications., * Bachelor's degree in Computer Science or a related field, or an equivalent combination of education and relevant work experience.
• At least 10 years of experience in release management and/or program/project management leadership.
• 7-10 years of experience in IT operations, software development, and testing.
• Proficient in using Azure DevOps Server for documenting work items, managing dashboards and Scrum boards, and generating reports.
• Basic understanding of Azure DevOps Server source control and deployment capabilities.
• Advanced knowledge of Agile and Scrum methodologies.
• Advanced understanding of the software development lifecycle (SDLC).
• Experience with health care, managed care terminology, or Medi-Cal is preferred.

3.53.5 out of 5 stars Santa Barbara, CA 93110 Remote $136,696 - $205,044 a year - Full-time