IT - Software Developer

In this role the primary responsibilities include (but are not limited to): Designing technical solutions based on business requirements, conducting discovery sessions, integrating multiple dissimilar environments, and implementing leading edge technologies. Utilizes programming languages (Angular, Javascript) to create and maintain custom voice applications and web portals/intranets and dashboards. Investigating complex technical issues and working with partnering personnel to resolve complex issues. Work within the Agile framework to provide estimates and deliver new product functionality in a timely and efficient manner. Provide third tier support for our internal support organizations to troubleshoot and resolve complex implementation issues.

Ability to prioritize work effectively and meet tight deadlines when required. Ability to consult with business partners to provide technical direction for business requests. Ability to work with professional services resources to understand and implement new technologies, framework, and architectures. Ability to manage multiple projects of varying size and technical complexity. Ability to focus on the details without losing sight of the bigger picture. Provide clear and accurate documentation as well as provide training to other Schwab team members as needed., Bachelor's degree in Engineering, Computer Science, or related field Understanding of NICE inContact Technology (including but not limited to CXOne, WFM, Nexidia, or any other CCaaS platform) The knowledge in Telecommunications, VoIP, computer networks design, overall knowledge of how to configure basic network infrastructure components: TCP/IP routers, proxies, load balancers and troubleshooting. Minimum 3-5 years technical, hands-on experience with focus on various digital technologies & solutions Experience with Java/JavaScript, HTML, Python, Angular framework, C, C++, SDK & XML (SCXML/VXML), a plus Understand requirements specific to deploying IP telephony across both Cloud, LAN and WAN architectures Ability to do knowledge transfers to other team members Ability to write clear and concise engineering and architecture implementation documents Ability to analyzes and evaluates code issues and makes decisions within general parameters under broad supervision Ability to deliver training material to support staff

Preferred qualifications: Proficiency in Angular and understanding of/experience in Sql, VB.NET, & HTML/CSS.