IT Support Technician

We're looking for an IT Support Technician to join our service team and help support the day-to-day technology needs of our clients.

This role is ideal for someone who enjoys troubleshooting, learning new technologies, and building strong relationships through excellent service and communication. You'll work alongside experienced technicians in a fast-paced MSP environment where no two days are the same.

At ETG, this role is not limited to basic Tier 1 support. We're looking for professionals who are dependable, curious, coachable, and take ownership of the client experience from start to finish.

You are expected to manage tickets independently, escalate appropriately, and follow defined processes while maintaining a high standard of client service.

You'll have the opportunity to work across a wide range of technologies, environments, and businesses while continuing to grow your technical and professional skill set.

What You'd Do in This Role

• Provide timely and professional technical support to end users across a variety of client environments
• Troubleshoot and resolve hardware, software, and connectivity issues
• Support Windows workstations and common business applications
• Assist users with Microsoft 365 and Google Workspace issues
• Perform remote support while maintaining strong communication and follow-through
• Escalate issues appropriately while remaining engaged and accountable throughout resolution
• Document work clearly and accurately within PSA and documentation systems
• Maintain awareness of recurring issues and communicate patterns or concerns to senior technicians
• Participate in client onboarding, workstation setup, deployments, and basic project work
• Deliver excellent customer service while building trust and confidence with clients
• Learn and grow through hands-on experience, mentorship, and ongoing training
• Use modern tools and workflows, including AI-assisted tools, to improve troubleshooting, efficiency, and documentation quality.

This role requires consistency, professionalism, and a willingness to learn. We value technicians who take initiative, communicate clearly, and care about doing things the right way.

What Winning Looks Like

• Clients feel supported, heard, and confident working with you
• Tickets are handled promptly, professionally, and thoroughly
• Communication is proactive, clear, and respectful
• Documentation is accurate and useful to the rest of the team
• You continuously improve your technical skills and follow-through
• Teammates trust you to take ownership and ask good questions
• You contribute positively to the team culture and client experience
• Problems are solved with accountability, not excuses

Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a High school diploma or GED?, * You enjoy troubleshooting and solving technical problems

• You're naturally curious and motivated to keep learning
• You communicate professionally with both clients and teammates
• You take pride in doing quality work, even in small details
• You manage your workload without constant oversight
• You handle feedback well and use it to improve
• You stay calm and professional under pressure
• You value accountability, teamwork, and follow-through

This role is not a fit for someone looking to do the bare minimum or avoid responsibility. It is a fit for someone who wants to build a long-term IT career, learn quickly, and grow alongside a strong team.

Skills & Experience You'll Need

Required:

• Previous IT support or help desk experience
• Working knowledge of Windows operating systems
• Familiarity with Microsoft 365
• Strong communication and customer service skills
• Ability to troubleshoot technical issues methodically and professionally
• Valid driver's license and reliable transportation

Preferred:

• Experience with Google Workspace
• MacOS and iOS experience
• Familiarity with Active Directory
• Experience with remote support tools and best practices
• Working knowledge of AI tools for troubleshooting and documentation
• Previous MSP experience

Certifications (Preferred, Not Required):

• CompTIA A+
• CompTIA Network+
• Other relevant industry certifications

Certifications matter here. They demonstrate initiative, discipline, and a commitment to growth. If you're motivated to learn, we'll support your continued development and help invest in your certifications., * High school diploma or equivalent (Required), * IT Support: 1 year (Preferred)

• Help Desk: 1 year (Required)
• Windows: 1 year (Required)

License/Certification

• Driver's License (Required)
• CompTIA A+ (Preferred)

Ability to Commute/Relocate

• Springfield, OR 97477 (Required), * High school or equivalent (Required)

Experience:

• previous IT Support: 1 year (Preferred)
• Help desk: 1 year (Required)
• Windows: 1 year (Required)

License/Certification:

• CompTIA A+ (Preferred)
• Driver's License (Required)

Pulled from the full job description

• Mileage reimbursement
• Professional development assistance
• Tuition reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, This is a full-time, hourly position.

Compensation ranges from $19-$28 per hour, depending on experience, certifications, technical ability, and demonstrated ownership.

Additional overtime opportunities and on-call rotation compensation may apply where applicable.

Here's a Taste of Our Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company matching
• Paid time off
• Professional development assistance
• Certification and training reimbursement
• Company-provided tools and resources
• Mileage reimbursement for client travel, * 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Emerald Technology Group exists to help organizations succeed through relationship-driven business technology solutions. We believe long-term success is built on trust, clear communication, disciplined execution, and people who take responsibility for their work. Technology matters, but how we show up for our clients and each other matters more. We're intentionally building a team of professionals who take pride in their work, value continuous learning, and hold themselves to high standards. Growth is expected here. Ownership is not optional., Emerald Technology Group's office is located in the heart of Springfield, Oregon. We value strong relationships, clear communication, and shared standards, and we believe the best work is done together. This is an in-office position with occasional on-site client visits as needed. Team members are expected to represent ETG professionally, communicate clearly, and exercise sound judgment in how they support clients and teammates., Work at Emerald Technology Group matters to our clients, to our teammates, and to the organizations we serve. We take that seriously. You'll be challenged here. You'll be expected to think critically, communicate clearly, continue learning, and take responsibility for outcomes. We don't believe in a victim mindset. Problems are owned, solved, and learned from. We value humility, consistency, professionalism, and people who are willing to do the work, especially when nobody is watching.