IT Support Technician

Woerner Agribusiness is seeking a motivated and technically skilled IT Support Technician to join our team. This position is responsible for providing day-to-day technical support for employees across multiple locations, ensuring our technology systems operate efficiently and securely. The ideal candidate has a solid foundation in IT, enjoys troubleshooting technical issues, provides exceptional customer service, and is eager to continue learning and growing in the field of information technology., * Provide first-level technical support for employees in person, over the phone, and remotely.

• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, tablets, mobile devices, and other technology.
• Set up workstations, user accounts, email, and software for new employees.
• Troubleshoot hardware, software, networking, internet, and connectivity issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Assist users with Microsoft Business Central and other business applications.
• Perform routine software installations, system updates, patches, and preventative maintenance.
• Manage IT equipment inventory and maintain accurate documentation.
• Coordinate repairs and warranty service with outside vendors when necessary.
• Assist with cybersecurity initiatives, including antivirus management, password security, and user awareness.
• Document support requests and maintain technical procedures.
• Travel periodically to company locations to provide on-site support.
• Perform other IT-related duties as assigned.

Do you have a Associate's degree?, * 1-3 years of IT support experience, technical support, or a related field or an associate degree, technical certification, or equivalent hands-on experience.

• Working knowledge of Windows operating systems and Microsoft 365.
• Basic understanding of networking, computer hardware, and troubleshooting.
• Strong problem-solving and customer service skills.
• Excellent communication and organizational abilities.
• Ability to learn new technologies quickly and work independently.

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance, Must be able to work varied hours / days including weekends, and holidays as needed.

Benefits: Competitive compensation and generous benefits package offered including Health, Dental, and Vision Insurance Plans; Disability Insurance plans; Paid Time Off/Paid Holidays; 401K with company match; Company paid life insurance.

Woerner Agribusiness, LLC is an Equal Opportunity Employer.

Job Type: Full-time, Exempt, * Medical, Dental and Vision Insurance

• 401(k)
• Employee Discount
• Flexible Savings Account
• Life Insurance
• Paid Time Off (PTO)
• Disability Insurance
• Professional Development Assistance

Schedule:

• Day Shift - Monday to Friday