IT Technician

This is an entry level professional classification in the information technology job family. Performs a wide range of work diagnosing and fixing technical issues, managing computer systems, and aiding users with technology-related concerns. The work entails adhering to established procedures, applying knowledge to deliver solutions, and accumulating valuable experience in the process. EXAMPLE OF DUTIES ESSENTIAL DUTIES The following are intended to describe core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town's needs.

• Provide essential first- and second-level desktop support, resolving user issues promptly.
• Manage online ticketing systems efficiently for streamlined issue resolution.
• Oversee the employee cell phone program, including inventory maintenance and issue troubleshooting.
• Perform critical web administration duties to ensure smooth online operations.
• Maintain meticulous records to document essential work performed and ensure accuracy.
• Escalate unresolved issues promptly to higher authorities for timely resolution.
• Diagnose and resolve technical issues across computer hardware, software, and peripherals.
• Maintain and update computer systems, including essential operating systems and software applications.
• Deliver vital technical support and assistance to employees, addressing technology-related problems effectively.
• Install, configure, and troubleshoot computer hardware and software to maintain operational efficiency.
• Execute routine maintenance tasks, such as system backups and updates, to uphold system integrity.
• Implement crucial measures and protocols to ensure robust data security and integrity.
• Collaborate closely with IT colleagues to tackle complex technical projects and challenges.
• Document essential technical procedures, troubleshooting steps, and system configurations accurately.
• Conduct vital employee training sessions on technology systems and software usage.
• Stay informed about emerging technologies and IT best practices to enhance operational effectiveness.
• Performs related work as assigned.

KNOWLEDGE

• Standard practices, methods, and materials of assigned work.
• Basic technology help-desk protocols.
• Basic filing and record-keeping practices.
• Basic procurement and inventory practices.
• Uses and properties of supplies and equipment.
• Safe driving practices.
• Applicable federal, state, and local laws, codes, and regulations, as assigned.
• Customer service principles., * Repairing, maintaining, and troubleshooting issues with assigned equipment and systems.
• Comprehending reference books and manuals.
• Maintaining logs and records.
• Entering data.
• Interpreting and applying applicable laws, codes, regulations, and standards, as assigned.
• Providing customer service.
• Maintaining a safe work environment and adhering to safety standards.
• Safely operating a motor vehicle.
• Operating computerized information systems.
• Communicating effectively to provide customer service and to exchange information.

Do you have experience in User training (technical support)?, * Following directions and meeting standards.