IT Field Technician

We are on the lookout for a proactive and tech-savvy IT Field Technician to join our dynamic team. In this role, you'll be the frontline hero responsible for installing, maintaining, and troubleshooting a wide range of IT hardware and software in various client environments. Your hands-on approach will ensure that our locations stay connected and productive, whether it's setting up new systems or resolving technical issues on the spot. If you're passionate about technology, enjoy problem-solving, and thrive in a mobile, fast-paced setting, this is the perfect opportunity to grow your career in IT., * Install, configure, and maintain computer hardware, networking equipment, and software at client sites.

• Troubleshoot technical issues promptly to minimize downtime and ensure seamless operations.
• Perform routine maintenance checks and updates on systems to keep everything running smoothly.
• Assist with technical support requests via on-site visits or remote assistance.
• Document all service activities accurately and report recurring issues for further analysis.
• Collaborate with team members to share knowledge and improve service delivery standards.
• Follow safety protocols and best practices when handling electrical components or sensitive equipment., As a Field IT Technician, you will serve as the hands-on technology resource across a portfolio of locations. From network infrastructure and surveillance systems to new site openings and field troubleshooting, this role is responsible for ensuring our sites stay operational, connected, and supported.

This is a builder's role for someone who enjoys working independently, solving problems in the field, and helping scale the infrastructure that supports a growing company.

Network Infrastructure & Support

• Install, maintain, and troubleshoot network infrastructure across all locations
• Support low-voltage cabling, RJ45 terminations, switches, routers, and connectivity troubleshooting
• Ensure all field technology aligns with standards established by IT leadership

Surveillance & Security Systems

• Deploy and maintain security cameras, DVR/NVR systems, and surveillance hardware
• Troubleshoot camera performance, connectivity, and recording issues
• Coordinate with vendors and partners to resolve escalated technology concerns

New Site Openings

• Lead the field IT scope for new location openings
• Install and commission networks, surveillance systems, and operational hardware
• Support technology readiness and final site sign-off prior to opening

Field Troubleshooting & Vendor Coordination

• Respond to hardware, network, and surveillance issues requiring in-person support
• Coordinate with external vendors, including MSP partners and technology providers
• Escalate recurring or large-scale technology concerns as needed

Documentation & Organization

• Maintain accurate network diagrams, equipment inventories, cabling layouts, and camera configurations
• Ensure field documentation remains current and organized
• Support consistency and scalability across all locations, Travel will include site installations, troubleshooting, new location openings, and operational support. Flexibility and responsiveness are important components of this position, including occasional on-call support for urgent field issues., Join us as an IT Field Technician and become a vital part of our mission to keep technology running smoothly everywhere we go!

Do you have a valid Driver's License license?, Do you have experience in Non-technical user support?, * Prior experience in IT support, network administration, or related field is preferred but not mandatory.

• Strong problem-solving skills with the ability to diagnose hardware and software issues efficiently.
• Excellent communication skills to explain technical information clearly to non-technical users.
• Ability to work independently in various locations while managing multiple tasks effectively.
• Valid driver's license and willingness to travel frequently for client site visits.
• A proactive attitude with a passion for learning new technologies and staying updated on industry trends., * Hands-on networking experience including installation, troubleshooting, and low-voltage cabling
• Experience with RJ45 terminations, switches, routers, and IP-based networking
• Familiarity with IP cameras and surveillance systems; SpotAI experience preferred
• Strong problem-solving skills and ability to work independently in the field
• Clear communication skills with both technical and non-technical teams
• Strong organizational skills and attention to detail
• Ability to prioritize and respond quickly in a fast-paced environment
• Valid driver's license with willingness to travel extensively
• Flexibility for occasional on-call support and urgent field response

Pulled from the full job description

• Mileage reimbursement
• Paid training
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, * Competitive base pay
• Health, dental, and vision insurance
• Paid time off
• Employee discounts
• Company vehicle or mileage reimbursement
• Paid training and growth opportunities within a rapidly expanding company
• A collaborative culture focused on innovation, accountability, and teamwork, * Flexible schedule
• Health insurance
• Paid time off

We're committed to creating an experience so seamless and satisfying that it becomes our customers' favorite.