PC Analyst (DEPARTMENTAL PROMOTION ONLY)

Install, modify, and repair computer hardware, software, and peripheral devices for the Information Technology (IT) Department and provide experienced technical support and diagnosis for system users, including operating systems, specialized hardware components, and specialty software applications under basic supervision. EXAMPLE OF DUTIES Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.

• Install, modify, diagnose, troubleshoot, and repair computer hardware, specialized hardware components, peripheral devices, standard software, and specialty software applications.
• Provide experienced technical assistance and training to system users and resolve problems within scope of authority and training.
• Interview user to collect information about technology problems and technical issues, lead user through diagnostic procedures to determine source of error, and diagnose system hardware, software, and operator problems.
• Define user problems, research and isolate error sources, implement technical solutions to resolve problems, and follow up with users to assure the optimal functionality of the users' systems.
• Deploy new and enhanced software and hardware for County users and specialized department components, including Mobile Data Computers and data radio hardware.
• Replace defective or inadequate hardware, components, and software packages as needed.
• Maintain IT hardware, specialized client equipment, audio/visual equipment, and peripheral devices and perform preventive maintenance of hardware and equipment to minimize future failures.
• Evaluate County IT systems and identify technical problems, which need to be addressed by improved technologies or updated policies and procedures.
• Research technical issues and recommend software, hardware, components, and accessories and prepare reports on hardware and software utilization and operational issues.
• Refer complex problems, which are beyond the skills of the PC Specialist to senior technical staff and track the problem until it has been resolved.
• Cross-train in technical skills for maintaining IT hardware, software, database, and servers.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

SUPPLEMENTAL INFORMATION

• Knowledge of technical support principles, processes, and standards.
• Knowledge of capabilities of IT systems, including networked environments and specialized hardware and software applications.
• Knowledge of hardware, software, and peripheral equipment troubleshooting techniques.
• Skill in installing, configuring, testing, operating, and maintaining IT hardware, equipment, software, and computer systems.
• Skill in using basic tools, equipment, and procedures for maintaining and repairing computers and peripheral devices.
• Ability to assess customer support needs and implement effective solutions., professionalism and respect for others. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration, which may impact your future Pinal County applications. Offers of employment are valid only if provided in writing and approved by Pinal County Human Resources. All qualified candidates eligible to work in the United States are welcome to apply. However, visa sponsorship is not available. Pinal County does not participate in STEM Optional Practical Training (STEM OPT). Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening. If driving is a requirement of the position, you must have a valid Arizona State Driver's License in accordance with Arizona State Law. Work in this classification requires an individual to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description.

Do you have a valid Driver's License license?, Do you have experience in Research?, The work is medium and requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Independent body mobility to stand, walk, bend, and sit for prolonged periods of time and/or drive a vehicle. Manual dexterity to reach, and grasp; manual dexterity to hand write or use computer keyboard; vision sufficient to see/read; hear and speak to communicate with customers in person and over the phone.

Pulled from the full job description

• Loan forgiveness
• Tuition reimbursement
• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance
• Paid sick time, When we take good care of our employees, they take good care of our citizens. We are dedicated to providing our employees with a healthy work/life balance through paid vacation, paid sick leave, paid holidays, and don't forget paid sabbaticals every five years. We invest in your well-being with affordable healthcare plans and monthly wellness events. We secure your future with highly sought-after retirement plans. We invest in you every day. Pinal County offers a rewarding experience and meaningful work. Find your purpose here in Pinal County and help us make a difference in our community.
• An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance.
• Paid Vacation And Sick Leave

• 15 Vacation Days Accrued Annually Starting Day One o After Three (3) Years of Service, 18 Vacation Days Accrued Annually o After Five (5) Years of Service, 20 Vacation Days Accrued Annually

• 13 Sick Leave Days Accrued Annually Starting Day One

• Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish
• Paid Sabbaticals Every Five (5) Years

• Two-Week Sabbatical After Five Years of Continuous Service
• Three-Week Sabbatical After Ten Years of Continuous Service
• Four-Week Sabbatical After Fifteen Years of Continuous Service
• Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service

• Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
• Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From

• Some Medical Plans with Zero Employee Premium Cost

• Dental and Vision Plans
• Comprehensive Wellness Program

• Quarterly Wellness Challenges
• Vision Exams and Optometry Events Onsite
• Vaccination Clinics
• Onsite Mammogram and Prostate Screening Events
• Skin Cancer Screening Events Onsite
• Biometrics and Health Screening Events Onsite
• Financial Health and Retirement Planning Events Onsite & Online
• Fitness Resources and Onsite Sessions Like Yoga and Tai Chi

• Tuition Reimbursement Program
• Alternative Work Schedules
• Telehealth
• Qualified Employer - Public Service Loan Forgiveness Program - Department of Education
• Employee Assistance Program with Ongoing Training & Development Options
• Civil Service Leave
• Van Pool Options
• Short-Term Disability - Employer Paid
• Basic Life Insurance - Employer Paid
• Flexible Spending Accounts for Dependent Care and Medical Expenses
• Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance

When it comes to finding a new job, many job seekers focus only on the salary. Here at Pinal County, we believe there is much more to consider. One of the biggest advantages of working for Pinal County is the value of our opportunities and how they can positively affect your life and future. Simply put, we prioritize people.