IT Support Specialist

We are seeking a customer-focused IT Support Specialist to provide frontline technical assistance for employees across the organization. This role will handle desktop support, hardware and software troubleshooting, account administration, and day-to-day technology support in both office and remote environments., * Deliver Tier 1 and Tier 2 technical support for desktops, laptops, software, printers, mobile devices, and related technologies

• Respond to support requests via phone, email, ticketing system, remote tools, and in-person assistance
• Install, configure, maintain, and troubleshoot hardware and software
• Assist with employee onboarding and offboarding, including account setup and access management
• Support VPN connectivity, mobile device management, and user access permissions
• Maintain accurate records of support activities, assets, and inventory
• Set up and support conference room technology, including virtual meeting platforms
• Perform basic Active Directory administration and user account maintenance
• Participate in after-hours support rotation as needed
• Provide end-user guidance and training on systems, applications, and IT best practices

Do you have experience in Zoom?, Do you have a Bachelor's degree?, The ideal candidate will have law firm or corporate IT experience, * Bachelor's degree preferred or equivalent technical experience

• 2-3 years of IT support, help desk, or desktop support experience
• Strong troubleshooting and customer service skills
• Experience supporting Windows 10/11 and Microsoft 365 environments
• Familiarity with Active Directory, VPNs, mobile device management, and networking fundamentals
• Knowledge of collaboration tools such as Microsoft Teams, Zoom, and Webex
• Experience with desktop/laptop deployment and imaging
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication, organizational, and problem-solving skills

Preferred Technical Skills

• Microsoft Office / Microsoft 365
• Google Workspace
• Adobe Acrobat
• Active Directory
• DNS, DHCP, Group Policy
• Mobile Device Management (MDM) platforms
• NetDocuments (preferred)
• Video conferencing and collaboration technologies

3.43.4 out of 5 stars Washington, DC 20036 Hybrid work $30 - $35 an hour - Temp-to-hire