IT Support Technician - Contract - Onsite

Insitu has an immediate need for an IT Support Technician for a contract opportunity that is onsite in Bingen, WA. This role troubleshoots, services, and repairs a wide variety computer hardware, software, and AV equipment. Provides IT support to customers, responds to service requests, find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Maintains support logs and issues tracking, provides instructions to user on a wide variety of applications and equipment. Must be technically capable and a self-starter with strong organizational and customer service skills., * Initial system configuration of computers, peripheral equipment, and software

• Develops standard guidelines to be used for self-help and/or responding to customer requests
• Respond to tickets in accordance with established guidelines
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
• Respond in timely manner to requests and issues
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Elevates and coordinates out of scope technical issues
• Assesses needs and recommends hardware or software to meet end user needs
• Enters purchase requisitions as necessary

Do you have experience in Time management?, Do you have a Associate's degree?, * Customer service mentality

• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Reliable
• Advanced understanding of computers, networks and software
• Experience using MS Office applications: Word, Excel, Outlook, TEAMS
• High attention to detail
• Ability and willingness to work in a collaborative team environment
• Ability and willingness to quickly learn new technology and software Ability to lift 35 lbs.

Education and Experience:

• 3 years of related experience and an associate's degree or a comparable combination of education and experience.

Must be able to commute to Bingen, WA. Position is an on-site role.

Pulled from the full job description

• Tuition reimbursement
• 401(k) matching
• Adoption assistance, No matter where you are in life, our benefits help prepare you for the present and the future.
• Generous company match to your 401(k).
• Industry-leading tuition assistance program pays your institution directly.
• Fertility, adoption, and surrogacy benefits.
• Up to $10,000 gift match when you support your favorite nonprofit organizations.

These programs are subject to eligibility requirements and other conditions, which may differ for employees of certain subsidiaries or business units, or union-represented employees depending on bargaining agreement terms. If this information conflicts with the program documents, the latter shall control. This material is informational only.

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