Information Technology Support Specialist

Our client Global Organization located near Dallas-Fort Worth, TX needs an IT Support Specialist who assists maintaining company productivity by resolving technical issues, provisioning hardware, and managing internal networks for local and remote employees.

In this role, you will diagnose and resolve employee technical issues, configure new hardware, manage user accounts, and maintain internal network reliability. The ideal candidate pairs strong technical troubleshooting skills with excellent communication to deliver exceptional internal customer service.

Core Responsibilities

• Employee Help Desk: Diagnose and resolve hardware, software, network, and application issues for on-site and remote employees.
• Device Provisioning: Configure, deploy, and maintain company laptops (Windows/macOS), mobile devices, printers, and conference room equipment.
• Identity & Access Management: Manage employee onboarding and offboarding by provisioning user accounts, setting permissions, and handling password resets.
• Infrastructure Maintenance: Monitor and maintain local network infrastructure, including Wi-Fi access points, switches, and firewalls.
• Asset & Inventory Tracking: Maintain an accurate inventory of all company hardware, software licenses, and IT assets.
• Documentation: Create and update internal knowledge base articles, troubleshooting guides, and IT policy documentation for staff.

• Experience: 2+ years of experience in an internal IT support, help desk, or desktop support role.
• Operating Systems: Deep troubleshooting knowledge of Windows 10/11 and macOS environments.
• Cloud Suites: Proficient in administering cloud productivity suites like Microsoft 365 or Google Workspace.
• Networking: Solid understanding of TCP/IP, DNS, DHCP, VPNs, and basic network troubleshooting.

Preferred Qualifications

• Certifications: CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator.
• MDM Systems: Experience managing devices using Mobile Device Management (MDM) tools like Microsoft Intune or Jamf.
• Security: Familiarity with endpoint security, multi-factor authentication (MFA), and single sign-on (SSO) solutions.