Technical Program Manager

This role serves as the Technical Program Manager responsible for driving the enterprise-wide implementation of Medallia DXA (Digital Experience Analytics) and the concurrent retirement of the legacy Tealeaf platform. The position combines solutions architecture with program delivery the TPM provides hands-on technical guidance to application teams on how to implement DXA, makes architecture decisions on integration patterns, creates technical documentation, and drives cross-functional coordination across 50+ application teams. This is not a project coordinator role; it requires deep understanding of web instrumentation, session replay architecture, CDN routing, privacy masking, and mobile SDK patterns to advise engineering teams and make implementation decisions.

Solutions Architecture & Technical Guidance Serve as the technical authority on Medallia DXA implementation patterns across web and mobile platforms Meet with application engineering teams to advise on integration approach, troubleshoot implementation issues, and make architecture decisions Design and document the end-to-end DXA architecture: collection script deployment, data flow, session capture, CDN routing through Akamai Make technical decisions on implementation strategies: self-hosted vs. CDN-hosted collection scripts, masking granularity, SPA instrumentation patterns Create architecture documentation covering integration patterns, data flows, and technical requirements Evaluate and recommend masking strategies for different application types (public-facing, internal crew tools, secure site, mobile) Define collection script update policies and self-hosted deployment patterns Assess data capture capabilities and gaps (session replay vs. structured data export, form field capture, behavioral analytics) Drive enterprise-wide adoption of Medallia DXA across different lines of business Manage application onboarding pipeline: intake tickets, listing, validation, and production promotion Guide teams through technical implementation: WebSDK integration, Adobe Launch tag deployment, masking configuration, and session capture validation Own developer-facing documentation: implementation guides, masking guides, developer setup docs Serve as primary technical liaison with Medallia engineering and solutions teams Drive resolution on technical issues: PII access controls, data residency, API limitations, SDK defects Manage vendor accountability for SLAs, incident response, and platform reliability Coordinate Third-Party Risk Management (TPRM) and Data Privacy Impact Assessments (DPIA) Assess and challenge Medallia architecture recommendations when they conflict with Vanguard security posture Stakeholder Management Release management Maintain governance documentation: ITDI reviews, DPIA, architecture approvals Produce technical status updates and architecture decision records for stakeholders

5+ years of Technical Program Management with hands-on solutions architecture responsibilities Deep understanding of web technologies: JavaScript instrumentation, browser APIs, DOM manipulation, tag management systems Experience with session replay or digital experience analytics platforms (implementation, not just usage) Ability to create architecture documentation and make implementation decisions for enterprise-scale deployments Experience managing enterprise platform migrations including gap analysis, parallel-run strategies, and cutover planning Strong understanding of CDN architecture, web application delivery (Akamai or equivalent) Experience guiding engineering teams on integration patterns and troubleshooting implementation issues Proven ability to manage vendor relationships at a technical level challenging architecture recommendations, identifying capability gaps Excellent communication across technical and non-technical audiences Experience with Jira, Confluence, and Agile delivery frameworks Financial services or similarly regulated industry experience preferred Preferred Qualifications Direct experience with Medallia DXA or Tealeaf (Acoustic) platform administration and implementation Experience with Adobe Launch / Adobe Analytics ecosystem and tag management Mobile SDK implementation knowledge (iOS, Android, Flutter, React Native) Understanding of PII masking strategies, privacy-by-design patterns, and data classification Experience with SPA (Single Page Application) instrumentation challenges Familiarity with TPRM, DPIA, and governance processes in regulated environments PMP, PgMP, or SAFe certification