Technical Support Engineer

ALEXANDER TECHNOLOGY GROUP
Nashua, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
$ 70K

Job location

Remote
Nashua, United States of America

Tech stack

HTML
JavaScript
API
User Authentication
Azure
CSS
Software as a Service
Cloud Computing
Software Debugging
Programming Tools
Distributed Computing Environment
Issue Tracking Systems
OAuth
Powershell
Azure
SharePoint
Systems Integration
Web Applications
Postman
React
Software Troubleshooting
Bug Reporting
Web Technologies
Front End Software Development
REST
Zendesk

Job description

Alexander Technology Group is seeking a Technical Support Engineer for an established client in southern NH. The Technical Support Engineer will combine strong technical troubleshooting skills with a customer-focused mindset. This role is responsible for diagnosing and resolving complex issues, working closely with customers, internal teams, and engineering to ensure timely and effective solutions., * Investigate, troubleshoot, and resolve technical issues related to SharePoint, Azure, and web-based applications

  • Serve as a member of the Product Support team who is the primary point of contact for customer-reported issues, owning cases from initial report through resolution
  • Analyze application behavior using logs, browser developer tools, and debugging techniques
  • Troubleshoot front-end technologies including JavaScript, React, HTML, and CSS
  • Diagnose and resolve issues related to APIs, integrations, and authentication (OAuth, tokens, etc.)
  • Document issues, root causes, and resolutions in internal and customer-facing knowledge bases
  • Collaborate with engineering teams to escalate bugs, provide reproduction steps, and validate fixes
  • Communicate clearly and professionally with both technical and non-technical stakeholders
  • Manage and prioritize multiple support requests effectively using Zendesk
  • Participate in on-call rotation and assist with incident response as needed

Requirements

This is a permanent, mostly remote position but requires candidates with the ability to work off-hours and be on call as needed., * Experience supporting SharePoint and Microsoft Azure environments

  • Strong troubleshooting and analytical skills with the ability to diagnose complex technical issues
  • Working knowledge of web technologies including JavaScript, React, HTML, and CSS
  • Experience using browser developer tools for debugging
  • Understanding of authentication and identity concepts (Azure AD / Entra ID, OAuth)
  • Experience with ticketing systems such as Zendesk, * Experience with Microsoft Graph API
  • Familiarity with PowerShell scripting
  • Experience supporting SaaS-based applications
  • Basic knowledge of Azure AppInsights Querying
  • Experience working in a cloud-based, distributed environment
  • Familiarity with REST APIs and tools such as Postman or Graph Explorer

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