Desktop Support Technician

• 1+ years of experience troubleshooting and repairing desktop and laptop hardware in the field or a related environment.
• Basic understanding of networks, Intel servers, and telecom systems.
• Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Strong Microsoft Windows operating system troubleshooting skills.
• Strong macOS troubleshooting skills (Big Sur and above).
• Ability to walk long distances across large facilities.
• Must be able to pass a background security check.
• Valid driver s license and reliable transportation required.

Responsibilities:

• Possess a professional demeanor with strong customer service, consulting, and training skills.
• Demonstrate excellent problem-solving and critical-thinking abilities.
• Be self-motivated with the ability to work independently and with minimal supervision.
• Exhibit excellent time management skills.
• Maintain a detail- and process-oriented mindset.

Nice to Have:

• Experience with ticketing systems such as ServiceNow, Smart IT, or IT Connect.
• Prior experience supporting executive-level users.

Qualification And Education:

• Certifications such as CompTIA A+ or equivalent.
• Microsoft MCSA (Windows 7, 8, or 10).
• Networking certifications (CCNA or CCNP).
• Experience with remote PC control and video conferencing tools.
• SCCM experience.