Content Designer II

The Content Designer II supports the Proactive Communications product team by creating and refining customer-facing content across email, SMS, web, digital assistant, and agent-supported experiences. This role is responsible for shaping how communications are structured, written, and governed to ensure they are clear, accessible, accurate, and aligned with brand, regulatory, and customer experience standards., * Write, edit, and proofread customer-facing content for the Proactive Communications product team across email, SMS, web, digital assistant, and agent-supported experiences

• Translate complex operational, service, billing, and regulatory information into clear, customer-friendly language that supports understanding and action
• Create content for outage alerts, billing reminders, payment confirmations, service updates, campaigns, and transactional notifications
• Shape message hierarchy, flow, and structure to improve clarity, readability, and usability
• Ensure consistency in voice, tone, terminology, and messaging across channels
• Develop reusable messaging patterns, content standards, templates, and style guidance
• Partner with product, business, and regulatory stakeholders to align content with needs and compliance
• Support content reviews, approvals, and governance processes
• Apply accessibility and inclusive content best practices
• Conduct content audits and improve message clarity and experience
• Use analytics, feedback, and research to improve performance over time
• Contribute to continuous improvement of content workflows and operations

Do you have experience in Web writing?, * 5+ years of relevant professional experience in UX writing, content design, content strategy, customer communications, or related field

• 3-5 years of experience with Figma, MS Office Suite, Copilot and Miro
• Experience creating customer-facing content across web, email, SMS, or digital assistant channels
• Understanding of voice, tone, terminology, and content consistency
• Understanding of accessibility best practices

Education Requirements

• Bachelor's degree in communications, English, Journalism, Marketing, or related field

Preferred Skills

• Experience with Salesforce Marketing Cloud, Convey, or similar platforms
• Experience building content standards, templates, or content libraries
• Experience using analytics, A/B testing, or customer feedback
• Experience working in Agile product environments
• Experience in utility, energy, or regulated industries

3.33.3 out of 5 stars Allentown, PA 18101 Remote $44 an hour - Contract, Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance