IT Support Technician N2

As an N2 support technician, you will work on varied and stimulating environments, bringing your technical expertise and sense of service., * Handle and resolve level 2 support tickets

• Provide technical assistance (by phone or email) and on-site support at clients
• Maintain and develop clients' infrastructures
• Work on technical projects
• Contribute to enriching and updating the knowledge base

Dynamic with good IT knowledge and looking for a friendly work environment? Come and discover this opportunity!, * Minimum CFC IT technician (or equivalent)

• Proven experience of at least 2 years IN SWITZERLAND in internal technical service or in a service company in an equivalent position ( advanced technician or system and network administrator )
• Written and spoken mastery of French
• English, minimum B1 level
• Driving licence essential
• Current residence in the Lake Geneva region mandatory
• Technical skills :

• Mastery of the Windows 11 / Terminal Server (TS) and VDI environment
• Strong mastery of AD and Azure environments
• Administration of Windows Server (DHCP, DNS, File server, RDS, PowerShell )
• Mastery of fundamental concepts of Exchange and Microsoft 365 administration
• Mastery of basic concepts in network connectivity (firewall, web filtering, VLAN, routing, VPN, WiFi )
• Administration of workstations (software deployment, access rights management, security )
• Experience in backup and restoration
• Knowledge of ticket management tools (Service Desk - ManageEngine, a plus)
• Knowledge of good ITIL practices (Foundation certification, a plus)

• Personal qualities :

• Service-mindedness, kindness, enthusiasm
• Availability (travel, on-call service)
• Ability to work autonomously
• Team spirit and sharing.

Meanquest is an IT services company founded in 1995 that now has more than a hundred people. Based in Ecublens, Meyrin and Givisiez, it deploys its expertise in five key areas: infrastructure, support, Cloud solutions, security and recruitment. An IT company like ours relies on the commitment and know-how of its talents to provide quality customer service. We support our teams in their development by offering great career prospects and provide them with a pleasant working environment based on autonomy. We regularly look for profiles eager to get involved in the development of our company. As part of strengthening our teams, we are looking for an IT Support Technician N2 You will join a dynamic IT team at the heart of our service centre, composed of around forty technicians and engineers, and play a key role in customer satisfaction.