MS Dynamics Architect with German

Join Merkle, a dentsu company, as a CRM & Loyalty Architect! Work on innovative solutions in a creative environment., We are looking for a CRM & Loyalty Architect with deep expertise in Microsoft Dynamics 365 Customer Engagement and Power Platform to design and deliver best-in-class customer engagement solutions. In this role, you will act as a trusted advisor to clients, leading architecture, implementation, and pre-sales activities across CRM and loyalty initiatives. You will combine architect-level technical expertise with client-facing consulting skills, helping organizations transform their customer experience through scalable and innovative CRM ecosystems.

Your Job at Merkle:

• Lead the architecture and design of CRM & Loyalty solutions based on Microsoft Dynamics 365 (Sales, Customer Insights) and Power Platform (Dataverse)
• Translate client business needs into scalable, secure, and high-performing solution architectures
• Define and implement integration patterns between Dynamics 365 / Dataverse and surrounding systems
• Lead or support Dynamics 365 migration programs, ensuring a smooth transition from legacy platforms
• Act as a Subject Matter Expert (SME) in client engagements, delivery projects, and pre-sales activities
• Collaborate closely with business stakeholders, product owners, and delivery teams
• Provide technical leadership and governance across the full delivery lifecycle
• Support solution design during RFPs, proposals, and client pitches
• Ensure adherence to architectural standards, best practices, and performance benchmarks
• Identify risks and define mitigation strategies for complex CRM implementations
• Stay up to date with the latest Microsoft ecosystem innovations and industry trends

• Deep expertise in Microsoft Dynamics 365 and client-facing roles required.
• Strong knowledge of CRM architecture principles and integration patterns.
• Excellent communication skills in both German and English., * Architect-level expertise in Microsoft Dynamics 365, especially:

• Dynamics 365 Sales
• Dynamics 365 Customer Insights
• Dataverse

• Understanding and hands on experience with various Azure service, mainly Service bus, Event hub or Azure Functions
• Hands on experience with different migration tools and ETLs (i.e. Azure Data Factory, KingswaySoft)
• Strong knowledge of CRM architecture principles, including data models, security, and scalability
• Proven experience with integration patterns (APIs, middleware, event-driven architectures, etc.)
• Hands-on experience with Dynamics 365 migrations and transformation programs
• Experience working in client-facing roles, including workshops, stakeholder management, and advisory
• Familiarity with Success by Design methodology
• Experience and knowledge of running discovery workshops with customers from different industries
• Ability to contribute to pre-sales and business development activities
• Strong understanding of end-to-end CRM and customer engagement ecosystems
• Excellent communication and presentation skills

Nice to Have

• Experience with Salesforce or other CRM platforms (strong plus)
• Experience in multi-system landscapes and enterprise architecture
• Microsoft certifications (Dynamics 365, Azure)

Languages

• Excellent communication skills in both German and English