Project Manager / Delivery Assurance for SAP and Service Now

NTT Data Deutschland SE
Dresden, Germany
yesterday

Role details

Contract type
Permanent contract
Employment type
Part-time / full-time
Working hours
Regular working hours
Languages
English, German

Job location

Dresden, Germany

Tech stack

Java
JavaScript
PHP
ABAP
Artificial Intelligence
C++
Software as a Service
Cloud Computing
Capability Maturity Model Integration
Computer Networks
Databases
Linux
DevOps
Web Servers
Infrastructure as a Service (IaaS)
Python
SAP Applications
Information Technology
Data Analytics
Front End Software Development
ServiceNow

Job description

As Project / Delivery Assurance Manager for SAP and ServiceNow Projects and Managed Services, you will be responsible for:

  • Conducting risk and quality assessments for new and existing large customer engagements, ensuring SAP and ServiceNow-specific risks are addressed.

  • Providing feedback on the Deal Governance process to ensure that new projects and services meet agreed standards and quality expectations.

  • Supporting Red/Amber projects by developing and executing " Back to Green" action plans , including internal management reporting.

  • Managing customer escalations: leading top management customer escalations, supporting executive management in the de-escalation process, addressing root causes, and restoring customer confidence.

  • Defining the necessary quality checks for SAP and ServiceNow projects and services to ensure quality, speed and profitability, Python database PHP network software-administration DevOps apprenticeship C++ consulting informatics SaaS softwaredesign business-intelligence frontend webservice IaaS Webserver opensource Software-Design IT Java SAP Linux trainee digitalisation IoT Industry 4.0 Cloud-Computing studies ABAP softwaredevelopment JavaScript

Requirements

Bachelor's degree in IT, Computer Science , or a related field

Several years of work experience in Delivery Assurance, Project and/or Services Management proves your:

  • Expertise in SAP and ServiceNow within complex enterprise environments

  • Delivery assurance skills , supported by certification (e.g. Six Sigma)

  • Strong project/service management and leadership abilities

  • Solid analytical and problem-solving skills , with a data-driven approach

  • Excellent communication and collaboration skills with technical and business stakeholders

  • Commitment to continuous improvement , attention to detail, and adaptability under pressure

  • Knowledge of IT standards and regulations (ISO 9001, CMMI, GDPR)

  • Proficiency in written and spoken English and German Englisch Softwareentwicklung SAP Softwareentwickler Servicemanagement Qualitätsmanagement Netzwerkmanagement webservice Webentwickler AI

Benefits & conditions

Your further development by plan: topic-specific induction, targeted career development based on career models, programs and your own academy

  • Family first: e.g. daycare allowance, paid maternity leave and paternity network

  • SAP Platinum Partnership : strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities.

  • We take care : e.g. 25% subsidy for company pension plan, company health management and cooperation with fitness providers

  • We help you get from A to B: company car (depending on your role), discount on public transport and bicycle leasing via JobRad®.

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