IAM IT Operations and Service Manager

The role involves:

• Support (RUN Operations):

• Perform ITIL-based support processes, including incident, problem, change, configuration, and event management.
• Analyze error messages, diagnose system failures, and take corrective actions, escalating to L3 and vendors as needed.
• Conduct daily checks, troubleshoot, and propose improvements to known processes.
• Cover restricted perimeter activities and operational tasks.

• Technical Support Operations Management:

• Act as technical backup for F5 and Access Product Managers.
• Lead change executions on Access Products with external administrators.

• Automation:

• Develop and maintain scripts for automated tasks.
• Monitor automated tasks, notify of issues, and resolve automation incidents.

• Reporting / CyberIAM:

• Monitor system logs and alerts, investigate, and respond to security incidents.
• Perform daily requests and troubleshoot Analytics Dashboard for the Customer Center and Mother Company.
• Communicate improvements, updates, and obsolescence management to local IT teams.

• Master's degree in Information Technology, Cybersecurity, or a related field.
• 0 to 3 years of experience as an IT Operator or System Network Administrator; preferably in Identity and Access Management within an industrial context.
• Knowledge of the ITIL framework (ServiceNow experience is a plus).
• Knowledge of modern authentication and authorization concepts and protocols (SAML, OIDC, OAuth2, RADIUS, MFA).
• Basic understanding of networking and application delivery (F5 BIG-IP concepts: VIPs, Pools, SNAT, SSL/TLS certificate management, HTTP traffic analysis).
• Experience with scripting and automation languages (PowerShell, Python, Bash, or Ansible) and familiarity with Java syntax for OGNL expressions.
• Self-driven, motivated, constantly learning, and creative.
• Ability to work autonomously and as a strong team player.
• Strong verbal and written communication skills.
• Team spirit, service spirit, and accountability are key values for this role.
• Problem-solving and troubleshooting skills, with the ability to analyze complex issues and provide effective solutions.
• Fluent in English; French is a plus.

• 36-40 vacation days per year (approx. 35 days total).
• Competitive salary.
• Hybrid work model with flexible arrangements.
• Collective transport service based on working calendar and location.
• Life, health insurance, employee stock options, retirement plan, and study grants.
• On-site facilities: free canteen, kindergarten, and medical office.
• Participation in social and CSR initiatives.
• Excellent upskilling opportunities and development prospects in a multicultural environment.
• Option to access special product rates and benefits.

full_time

Organization tecnoempleo.com

Airbus Helicopters is recruiting an IAM IT Operations and Service Manager at its Digital Campus in Albacete, Spain. This role is part of the Identity and Access Management Product Service Line within the Infrastructure Digital Platforms department.