Technical Support Engineer

We're looking for an RGS (Remote Gaming Server) Technical Support Engineer to join a growing Content team, supporting live casino games built on a modern HTML5 + backend platform (Phaser / APIs / cloud infrastructure).

What you'll be doing

• Support game launches and configurations on a proprietary RGS platform
• Monitor live games and investigate real-time issues across frontend and backend systems
• Troubleshoot HTML5 (Phaser) game flows, APIs, and transaction logic (bets, wins, balances)
• Analyse logs to diagnose issues across Node.js / backend services and integrations
• Work with operators and aggregators to resolve API and integration issues
• Support releases, deployments, and hotfixes in live environments
• Collaborate with RGS Engineers, QA, and Game Teams to resolve bugs quickly

• Experience in production support / technical ops / backend support roles
• Solid understanding of:

• JavaScript / TypeScript
• HTML5 game environments (Phaser or similar)

• Strong knowledge of REST APIs, JSON, and real-time systems
• Experience debugging across:

• Backend services (Node.js / C# / Java)
• Frontend game behaviour (browser-based)

• Comfortable using:

• SQL (via tools like DBeaver) for data/transaction checks
• Postman / Swagger for API testing
• Log monitoring tools (e.g. Kibana, Splunk)

• Familiarity with Git, CI/CD pipelines, and release workflows

Nice to have

• Experience in iGaming / RGS / betting platforms
• Understanding of game lifecycle (spin * outcome * payout)
• Exposure to cloud platforms (AWS / Azure / GCP) and Docker
• Experience with aggregator integrations (e.g. Relax, EveryMatrix)