3rd Line Infrastructure & Support Engineer

We're looking for an experienced 3rd Line Infrastructure & Support Engineer to join a successful Managed Services Provider supporting a broad range of enterprise customers across the UK.

This is a senior technical role suited to an experienced infrastructure engineer who enjoys solving complex technical challenges, working with cloud technologies and leading the resolution of high-priority incidents.

You'll work with modern Microsoft infrastructure, virtualisation and networking technologies while contributing to technical improvements, automation and customer projects.

Your responsibilities will include:

• Resolve complex infrastructure and cloud-related technical issues.
• Act as the highest internal escalation point for technical support.
• Lead root cause investigations and implement permanent solutions.
• Design, implement and support Microsoft server, cloud and virtualisation environments.
• Plan and deliver infrastructure upgrades, migrations and technical changes.
• Maintain and improve system security, resilience and performance.
• Support disaster recovery planning and backup solutions.
• Develop automation using PowerShell and other scripting tools.
• Produce high-quality technical documentation and knowledge articles.
• Mentor and support 1st and 2nd Line Engineers.
• Work closely with vendors and internal technical teams on major incidents and projects.

• You'll be an experienced Infrastructure or Senior Support Engineer with a broad technical background gained within an MSP or complex enterprise environment.
• Windows Server administration
• Microsoft Azure and Microsoft 365
• VMware and/or Hyper-V virtualisation
• Active Directory, Group Policy and identity management
• Networking including TCP/IP, DNS, DHCP, VPNs, switching and firewalls
• Microsoft SQL Server or other database platforms
• PowerShell scripting and automation
• Backup, disaster recovery and business continuity
• Infrastructure security and best practice
• Strong troubleshooting, analytical and problem-solving skills

• Generous annual leave
• Birthday day off
• Company pension with employer contribution
• Private health and dental support
• Employee Assistance Programme
• Life assurance
• Employee discounts platform
• Cycle to Work scheme
• Team incentives and recognition programmes
• Paid volunteering day
• Complimentary refreshments when in the office
• Discounted home broadband (where available)