L2 IT Support Engineer (Contract)

Global Technology Solutions Ltd.
yesterday

Role details

Contract type
Contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
£ 49K

Job location

Tech stack

Microsoft Windows
Microsoft Active Directory
iOS
JIRA
Microsoft Outlook
Dynamic Host Configuration Protocol
Desktop Computing
DNS
Issue Tracking Systems
Network Troubleshooting
Microsoft Office
Networking Basics
Powershell
Azure
TCP/IP
Software Troubleshooting
Microsoft InTune
ServiceNow
Unified Endpoint Management
User Accounts

Job description

L2 IT Support Engineer (Contract)

Location: Central London Rate: £190 per day (Inside IR35) Duration: short term around 2 weeks Working Pattern: Monday-Friday, onsite

Responsibilities

  • Provide 1st and 2nd line desktop support to end users.
  • Diagnose and resolve hardware, software, and network issues.
  • Build, deploy, and support Windows laptops and desktops.
  • Administer user accounts in Active Directory and Microsoft 365.
  • Configure and support mobile devices (iPhone/iPad/Android).
  • Manage incidents and service requests using ServiceNow or similar ITSM tools.
  • Escalate complex issues to 3rd line support where required.
  • Maintain IT asset records and documentation.
  • Support meeting room AV equipment and printers.
  • Deliver excellent customer service while meeting SLA targets.

Essential Skills

  • 2+ years experience in an L2/Desktop Support role.
  • Windows 10/11 administration.
  • Microsoft 365 (Outlook, Teams, Office).
  • Active Directory (users, groups, password resets).
  • Basic networking (TCP/IP, DNS, DHCP).
  • Laptop imaging and deployment.
  • Experience with ticketing systems (ServiceNow, Jira, Remedy, etc.).
  • Strong troubleshooting and communication skills.

Desirable

  • Intune or Microsoft Endpoint Manager.
  • Azure Active Directory
  • Basic PowerShell.
  • CompTIA A+, Network+, or Microsoft certifications.
  • ITIL Foundation.

Requirements

  • 2+ years experience in an L2/Desktop Support role.
  • Windows 10/11 administration.
  • Microsoft 365 (Outlook, Teams, Office).
  • Active Directory (users, groups, password resets).
  • Basic networking (TCP/IP, DNS, DHCP).
  • Laptop imaging and deployment.
  • Experience with ticketing systems (ServiceNow, Jira, Remedy, etc.).
  • Strong troubleshooting and communication skills.

Desirable

  • Intune or Microsoft Endpoint Manager.
  • Azure Active Directory
  • Basic PowerShell.
  • CompTIA A+, Network+, or Microsoft certifications.
  • ITIL Foundation.

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