IT Service Engineer

We're looking for an experienced IT Service Engineer to join a well-established organisation with a strong social purpose.

This is a varied, field-based role where you'll provide desk-based, remote and on-site technical support across multiple locations. You'll be responsible for supporting technology deployments, resolving 2nd line technical issues, managing hardware fulfilment, and ensuring users receive an excellent IT support service.

You'll also play a key role in:

• Resolving escalated Service Desk tickets.
• Deploying IT services to new and existing sites.
• Supporting hardware installations, upgrades and replacements.
• Assisting with site decommissioning projects.
• Delivering support to users across a geographically dispersed organisation.

The role requires travel throughout the North East region, from Newcastle down to Leicester, with occasional flexibility to support business requirements.

We're interested in candidates with experience in:

• IT Service Desk and/or 2nd Line Support.
• Troubleshooting Windows 10/11 environments.
• Microsoft 365 (Outlook, OneDrive, SharePoint, Teams & Teams Telephony).
• Microsoft Entra.
• Microsoft Intune.
• Meraki networking.
• Legacy technologies including Windows Server, Active Directory and Cisco networking.
• Remote telephone support and customer service.
• Incident, request and problem management within an IT Service Management environment., * IT-related qualifications (BTEC, A Level, HNC or equivalent).
• ITIL v4 Foundation.
• Microsoft certifications such as Azure Fundamentals or equivalent.

This is an excellent opportunity to join an organisation where technology plays a vital role in supporting people and services across multiple locations. You'll enjoy a competitive salary, a healthy work-life balance with a nine-day fortnight, and the opportunity to work on a diverse range of technologies in a collaborative team.

If you're a proactive IT professional who enjoys combining hands-on technical support with travel and customer interaction, we'd love to hear from you.