Infrastructure Support Engineer (Desktop / Server)

Working as part of a team of six, you'll provide high-quality technical support while assisting with the deployment, maintenance and improvement of client IT infrastructure., * Provide 1st, 2nd and 3rd line support via phone, email, remote access and onsite visits.

• Troubleshoot and resolve hardware, software and network issues, escalating where required.
• Install, configure and support Windows 11 desktops, laptops and peripherals.
• Configure Microsoft 365 services, including Exchange Online, Azure and SharePoint.
• Support user onboarding, system migrations and software deployments.
• Maintain backups, antivirus solutions, firewalls, routers and wireless networks.
• Support iOS and Android mobile devices.

• Minimum 2 years' experience in an MSP or IT support environment.
• Strong knowledge of Windows 11 and Microsoft 365.
• Experience supporting PCs, laptops, tablets and mobile devices.
• Good understanding of networking, routers, firewalls and wireless technologies.
• Knowledge of Windows Server and/or Microsoft Exchange Server would be an advantage.

This is an excellent opportunity to join a supportive team, develop your technical skills and work with a wide range of technologies in a client-focused environment.

Our client is a well-established, friendly Managed Service Provider (MSP) based in the City of London, delivering IT support to a diverse client base across London and internationally.