IT Support Engineer
VIQU Ltd
4 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
£ 35KJob location
Tech stack
Microsoft Active Directory
Azure
Cloud Computing
Identity and Access Management
Issue Tracking Systems
ServiceNow
Job description
- Provide first line and some second line IT support across EUC services, including hardware, software, and access requests
- Log, manage, and resolve incidents and service requests via ServiceNow in line with SLAs
- Support M365 applications and user access issues, ensuring minimal disruption to end users
- Troubleshoot and resolve desktop, laptop, and peripheral hardware issues
- Deliver face-to-face support for on-site users when required
- Escalate more complex issues appropriately to internal technical teams or offshore support functions
- Maintain accurate documentation of issues, resolutions, and updates within ServiceNow
- Support user onboarding, account setup, and access provisioning activities
- Work collaboratively within a wider IT support function to ensure consistent service delivery
Requirements
- Previous experience in a 1st line or 2nd line IT support / Service Desk environment
- Strong working knowledge of M365 administration and user support
- Experience using ServiceNow or similar ITSM ticketing systems
- Familiarity with EUC support including hardware, software, and access management
- Understanding of Active Directory / Entra ID and user account administration (desirable)
- Exposure to Azure or cloud-based environments (desirable)
- Experience working in a regulated or controlled environment (beneficial)
- Strong troubleshooting skills with a customer-focused approach
- Excellent communication skills with the ability to support both technical and non-technical users