Full Stack Designer

" Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience ", About the Role: We are seeking a polished, service-driven professional to represent and elevate the Ford Retail Experience at the new World Headquarters. This highly visible role serves as the face of the brand's flagship retail environment, seamlessly blending refined retail execution with elevated brand ambassadorship. The successful candidate will deliver a premium, hospitality-inspired shopping experience for employees, visitors, executives, and Ford enthusiasts from around the world. This position requires an individual who embodies the spirit of Ford excellence, combining deep product knowledge, elevated service standards, and operational precision to curate a sophisticated and memorable retail journey. As a trusted brand representative, you will create meaningful connections, uphold visual and operational standards, and ensure every interaction reflects Ford's heritage, innovation, and forward-thinking legacy.

What You'll Do:

Retail Store Operations

• • Open, close, and operate the Ford retail store during assigned hours
• • Maintain immaculate sales floor and stockroom standards, ensuring products are presented attractively and consistently
• • Monitor inventory levels, restock merchandise, and assist with inventory counts and reconciliations
• • Efficiently process sales transactions using the Ford retail Point of Sale (POS) system, ensuring accuracy, and a smooth checkout process
• • Follow all company policies related to transaction handling, safety, and security
• • Support overall store operations and complete additional responsibilities as directed by management

Customer Service & Brand Experience Responsibilities

• • Warmly greet Ford enthusiasts and customers, serving as the primary point of contact as they enter the retail store, creating a warm, welcoming, and inclusive environment
• • Proactively engage guests to understand their needs and provide personalized product recommendations based on comprehensive product knowledge and insights gained from customer interactions
• • Cultivate a strong connection to the Ford brand by delivering an exceptional and memorable shopping experience for every visitor
• • Address questions, concerns, and feedback with empathy and professionalism, escalating issues as appropriate to ensure timely resolution
• • Create memorable moments that inspire repeat visits, positive word-of-mouth, and brand advocacy
• • Proven ability to overcome obstacles and adapt to new challenges while maintaining a positive, can-do attitude
• • Adapt communication style to effectively engage a diverse and global audience
• • Uphold the highest standards of professionalism and customer service, ensuring the Ford Motor Company brand is always positively represented
• • Gather and share customer insights and feedback with leadership to enhance the retail and workplace experience

Workplace Experience Support

• • Act as a point of contact for retail-related workplace inquiries
• • Support in-store events, promotions, and special activations
• • Partner with workplace experience, facilities, and operations teams to ensure seamless daily operations
• • Communicate feedback, issues, or opportunities, for improvement to leadership

Administrative & Operational Tasks

• • Track daily sales, foot traffic, and basic operational metrics
• • Assist with scheduling coverage and shift handoffs
• • Maintain documentation and reports as required

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