Infrastructure Engineer - Storage

The Infrastructure Engineer (Storage) is an early career engineering role designed for IT professionals transitioning into infrastructure engineering. This role focuses on learning, supporting, and gradually owning enterprise storage and data protection platforms under the guidance of senior engineers.

This position offers hands-on exposure to storage technologies, backup and recovery systems, and enterprise operations supporting a large, distributed retail environment.

The impact you can have

• Assist with the operation and support of enterprise storage and backup platforms.
• Perform routine storage tasks such as monitoring capacity, checking alerts, and validating backups.
• Support backup, recovery, and restore requests following documented procedures.
• Assist senior engineers with storage provisioning, maintenance, and platform upgrades.
• Troubleshoot basic storage and data protection issues and escalate appropriately.
• Maintain documentation, runbooks, and standard operating procedures.
• Partner with managed service providers and vendor support teams by opening, tracking, and updating support cases as directed by senior engineers.
• Coordinate with other IT teams (virtualization, server, network, cloud, and service desk) to support incidents, service requests, and operational activities.
• Participate in incident bridges and follow the sun support models alongside internal teams and managed services partners.
• Participate in disaster recovery testing and operational readiness exercises.
• Learn storage concepts, platforms, and best practices through hands on work and mentorship.

• 2+ years of experience in Help Desk, Service Desk, or IT Operations roles.
• Fundamental understanding of servers, operating systems, and basic networking concepts.
• Strong interest in infrastructure engineering, storage, and data protection technologies.
• Ability to follow procedures, document work, and learn complex systems.
• Strong troubleshooting mindset and willingness to ask questions.

Preferred Qualifications:

• Exposure to storage, backup, or virtualization concepts (academic, lab, or on the job).
• Experience working with managed service providers or vendor support portals.
• Experience with ticketing systems and operational support processes.
• Basic scripting or automation curiosity (PowerShell or similar).
• Relevant coursework, certifications, or self-study a plus., Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

• You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand's discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.
• A culture of giving back - local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*
• Medical, dental, vision insurance & 401(K).*
• Employee Assistance Program (EAP).
• Time off - paid time off & holidays.*
• The target salary range for this role is: $60,000 - $75,000

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

• Remote: This position works remotely. Occasional travel to a company office may be required. Preference will be given to candidates in Columbus, OH, Hingham, MA or Ft. Myers, FL areas.

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America - Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.