Forward Deployed Engineer

As a Forward Deployed Engineer at Circles, you will sit at the intersection of technology, business transformation, and customer success.

You will work directly with Tier-1 /2 mobile operators, digital brands, and enterprise customers to solve their most strategic challenges using the Circles platform. You will embed with customer teams, understand their business objectives, and rapidly deploy solutions that improve customer experience, increase operational efficiency, accelerate revenue growth, and enable AI-native operating models.

You will help customers transform from legacy telecommunications operators into Digital Network Operators by leveraging Circles' AI-native BSS, CRM, growth, and autonomous operations capabilities.

This is a highly entrepreneurial role requiring equal parts software engineering, systems thinking, data analytics, and customer leadership.

What You Will Do

Customer Transformation

• Work directly with C-level executives, business leaders, product teams, and operational stakeholders.
• Identify high-value business opportunities and operational bottlenecks.
• Translate business requirements into scalable technical solutions.
• Drive measurable business outcomes including NPS improvement, revenue growth, churn reduction, and operational efficiency.

Solution Engineering

• Design and deploy solutions using Circles' AI-native telco stack.
• Configure and extend BSS, CRM, Customer Engagement, Growth, and Loyalty capabilities.
• Build integrations across customer ecosystems including OSS, BSS, billing, network, and partner platforms.
• Develop AI-powered workflows, autonomous agents, and operational copilots.

Data & AI

• Build production-grade applications leveraging structured and unstructured telecom data.
• Design customer intelligence and decisioning models.
• Implement predictive and prescriptive AI use cases across acquisition, retention, care, monetization, and network operations.
• Deploy LLM and agentic workflows that automate decision-making and customer interactions.

Delivery Excellence

• Own projects from discovery through production deployment.
• Iterate rapidly with customer teams and continuously improve solutions.
• Measure and communicate business impact.
• Establish best practices and reusable implementation patterns across customer programs., * Deliver measurable business impact across growth, customer experience, and operational efficiency.
• Enable customers to adopt AI-native operating models.
• Accelerate customer migration from legacy architectures to modern digital platforms.
• Become a trusted advisor to customer executives and transformation leaders.

Why Join Circles

At Circles, you will help shape the future of telecommunications.

You will work alongside some of the world's leading operators, helping them transition from traditional telcos to AI-native technology companies. You will build solutions that directly impact millions of subscribers while working with cutting-edge technologies across AI, automation, digital commerce, customer engagement, and autonomous operations.

This role is ideal for builders who enjoy solving complex customer problems, operating close to business outcomes, and delivering transformational change at scale.

Required (8 to 15 years)

• Experience working in technology frameworks in multiple languages. Practical knowledge of languages such as Java, REST, Python, Angular, NodeJS, VueJS and cloud platforms (AWS and/or GCP) is preferred. Knowledge of databases like PostgreSQL and No-SQL. Backend hands-on experience is a must with Java

• Strong software engineering skills in Python, Typescript, or equivalent modern programming languages.

• Experience building production-grade applications and data products.

• Ability to work independently and drive outcomes with minimal supervision.

• Strong analytical and problem-solving capabilities.

• Excellent communication and stakeholder management skills.

• Ability to bridge business and technical conversations.

• Passion for solving customer problems and delivering measurable impact.

Preferred

• Experience in telecommunications, digital operators, or mobile ecosystems.
• Conceptual understanding of Large Language Models (LLMs), embeddings, vector similarity, and Retrieval-Augmented Generation (RAG) fundamentals.
• Experience with BSS, CRM, charging, billing, or customer engagement platforms.
• Experience building AI, machine learning, and LLM-based solutions.
• Familiarity with TM Forum Open APIs and Open Digital Architecture (ODA).
• Experience with cloud-native architectures, microservices, and distributed systems.
• Experience with data platforms such as Spark, Databricks, Snowflake, or equivalent technologies.
• Experience working with enterprise-scale customer transformation programs.

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Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates three other distinct businesses: * Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles' SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity. * Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide. * Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year. Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers., Circles is a global technology company reimagining the telecommunications industry through its AI-native SaaS platform. We enable mobile operators, digital brands, and enterprises to transform into Digital Network Operators (DNOs), delivering exceptional customer experiences, autonomous operations, and accelerated growth. Our platform powers millions of subscribers globally and helps operators move beyond traditional telecommunications into modern technology companies through AI, automation, and cloud-native software.