Artificial Intelligence

• Deploy, configure, and manage Windows, Mac, and iOS devices, ensuring optimal performance and reliability.

• Provide troubleshooting and technical support for operating systems, applications, hardware, and configurations.

• Diagnose and resolve hardware and software issues, including Microsoft Office Suite (Outlook, Teams, Excel), third-party applications, and mobile devices.

• Support and troubleshoot MacBooks, iPhones, and iPads, ensuring seamless integration with corporate systems.

• Perform new hire setups, PC refresh deployments, phone configuration, and A/V meeting support.

• Maintain and update technical documentation, including SOPs and system configurations.

• Collaborate with IT teams and cross-functional stakeholders to drive process improvements and enhance user experiences.

• Provide exceptional customer service, ensuring users receive timely and effective support

Apple IPad Multitasking Device Setup Microsoft Excel Problem Solving Desktop Support Customer Service Microsoft Office Technical Issues Operating Systems Microsoft Outlook Technical Support Change Management Personal Computers Quality Management Business Valuation Process Improvement Willingness To Learn Smartphone Operation IT Service Management Full Stack Development Artificial Intelligence Technical Documentation Business Transformation Verbal Communication Skills Troubleshooting (Problem Solving), * 3+ years of experience in desktop support, end-user computing, or IT break/fix support.

• Associate degree, technical certification, or equivalent work experience in IT support.

• Strong troubleshooting skills for Windows, Mac, and iOS devices, including device setup, management, and software support.

• Experience with IT service management (ITSM) tools, with ServiceNow experience being a plus.

• Hands-on experience supporting Windows, Mac, and iOS environments.

• Excellent problem-solving skills with the ability to diagnose and resolve technical issues quickly.

• Strong written and verbal communication skills, with an emphasis on customer service.

• A proactive, customer-first mindset with the ability to multitask in a fast-paced environment.

• Willingness to learn, adapt, and stay ahead of emerging technologies.Full understanding of Quality management activities related to qualification, GxP Validation and change management of IT Systems, Scheduling Operations Consulting Mentorship ServiceNow Positivity Communication Presentations Microsoft 365 Prioritization Software Suite Pharmaceuticals Detail Oriented Time Management Microsoft Azure Desktop Support Network Routing Customer Service Computer Science Active Directory Network Switches Customer Support Help Desk Support Business Valuation Software Engineering Willingness To Learn IT Service Management Application Packaging Full Stack Development Azure Active Directory, Hardware Troubleshooting Ability To Meet Deadlines Change Management Planning Office 365 Exchange Online Microsoft Operating Systems Standard Operating Procedure Interpersonal Communications Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) +0

Google IT Automation with Python, ServiceNow Apple IPad Multitasking Device Setup Microsoft Excel Problem Solving Desktop Support Customer Service Microsoft Office Technical Issues Operating Systems Microsoft Outlook Technical Support Change Management Personal Computers Quality Management Business Valuation Process Improvement Willingness To Learn Smartphone Operation IT Service Management Full Stack Development Artificial Intelligence Technical Documentation Business Transformation Verbal Communication Skills Troubleshooting (Problem Solving) +0

This is a Contract position based out of Cambridge, MA. Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.