Application Support Engineer

• Investigate and resolve escalated L2 incidents and requests.
• Provide updates on high-priority incidents and ensure timely resolution.
• Document resolutions, RCA, and corrective actions in the ticketing system.
• Liaise with L3 teams for unresolved critical issues.
• Work on open Problem Tasks/Records and contribute to permanent fixes.
• Identify potential workarounds to minimise downtime.
• Conduct knowledge-sharing sessions on recent issues or new findings.
• Assist L1 support with troubleshooting and shift-left initiatives.
• Review and provide feedback on junior team members' work.
• Create, update, and validate Work Instructions in Confluence.
• Ensure existing WIs are accurate and reflect current processes.
• Organise training material to include relevant documentation and videos. SP
• Review documentation gaps and suggest improvements.
• Review resolved incidents for accuracy and completeness.
• Identify inefficiencies in support processes and suggest improvements.
• Contributes to project specific task with/without technical lead function.

• Higher education with IT background (University degree is an asset).
• Solid knowledge and certification in ITIL v4.
• Knowledge of Linux and SQL.
• Business fluent in English (both written and oral).
• Availability for on-calls.
• Creative Team player with good communication skills, analytical thinking and outcome focused personality., * Experience with state-of the art system environments of common vendors, including infrastructure services, virtualization, PaaS / SaaS and the related monitoring and orchestration platform.
• Experience with the transition of legacy environments into PaaS / SaaS oriented architectures.

• Permanent contract
• Hybrid working model (3 days of remote work per week)
• Holidays: 30 working days
• Schedule: Mon-Thu: 7am to 4pm, Fri: 7am to 13:30
• Other benefits within adaptable retribution plan: health insurance, restaurant pass card, public transportation card etc.
• Challenging the limits of mobility for a healthy world without congestion
• Adverse and dynamic international working environment of Kapsch TrafficCom and opportunities for personal growth
• Possibility to work in an international company that operates in a dynamic industry where the working environment favors the professional growth.

full_time

Organization Kapsch TrafficCom Transportation