IT & AI Technician

Location: Hybrid - Candidates should live within a 1-hour commute of Exeter, UK, for weekly in-person collaboration days at our Exeter office each Wednesday, KnowledgeBrief is a leadership and management training provider specialising in apprenticeship delivery, leadership development, business competency training, and professional skills development. Through a blend of apprenticeships, digital learning, workshops, coaching, and practical development programmes, we help individuals and organisations build the knowledge, confidence, and capabilities they need to grow and succeed.

Our vision is to inspire the next generation of leaders through high-impact learning experiences that empower great leadership at every level. We support organisations through core leadership and management training, digital and AI upskilling, and broader organisational performance and professional development solutions.

We are a values-driven organisation with a strong focus on innovation, authenticity, inspiration, and relationships, creating meaningful impact for our learners, clients, colleagues, and partners.

About the Role

We are looking for a proactive and solutions-focused IT & AI Technician to join our Digital team.

This role combines hands-on IT support with opportunities to contribute to the organisation's growing use of AI, automation, and digital innovation. You will support colleagues across the business with day-to-day IT operations while also helping identify and implement smarter, more efficient ways of working through technology and AI-enabled solutions.

The role sits within the Digital team and works closely with colleagues across the organisation to ensure systems, devices, and digital platforms remain secure, reliable, and user-friendly within a hybrid working environment.

This is an exciting opportunity for someone who enjoys problem solving, continuous learning, and exploring how emerging technologies can improve business operations and colleague experience., * Provide first-line IT support for colleagues across the organisation

• Troubleshoot hardware, software, connectivity, and user-access issues
• Support onboarding and offboarding processes, including device setup and shipping
• Maintain user accounts, permissions, and IT asset records
• Support Microsoft 365 systems including Teams, Outlook, SharePoint, and OneDrive
• Ensure support requests and resolutions are documented accurately
• Identify opportunities to improve processes through AI and automation
• Support testing, research, and implementation of AI-enabled workflows and digital tools
• Assist with reporting, workflow optimisation, and operational improvement initiatives
• Contribute to cyber security, compliance, and secure IT practices across the organisation
• Produce and maintain technical documentation and user guidance
• Work collaboratively with the wider Digital team and contribute positively to team culture, At KnowledgeBrief, we are committed to creating an environment where people feel supported, challenged, and able to grow.

You'll benefit from:

• Dedicated monthly CPD time to support your development
• 5.6 weeks' annual leave plus bank holidays
• Two-week company closure over Christmas and New Year
• Company sick pay
• Access to our Employee Assistance Programme and wellbeing support
• Opportunities to contribute to cross-team projects and organisational growth
• A collaborative hybrid working environment
• Opportunities to work with emerging AI and digital technologies

Our Commitment to Safer Recruitment and Inclusion

KnowledgeBrief is committed to safeguarding and promoting the welfare of learners, and all colleagues are expected to share this commitment.

Offers of employment are subject to pre-employment checks, including right to work, references, and DBS checks where appropriate.

We are an equal opportunities employer and welcome applications from all backgrounds. Reasonable adjustments are available throughout the recruitment process.

Application Process

• Submit your CV via BambooHR
• Initial screening with the People & Culture Team
• Interview stage(s) with the hiring team
• Final decision and feedback

We aim to keep the process timely, transparent, and respectful of your experience.

Do you have experience in Software troubleshooting?, Essential

• Strong practical experience troubleshooting hardware and software issues
• Excellent communication and customer service skills
• Strong organisation and attention to detail
• Ability to manage workload effectively and work independently
• A proactive and solutions-focused approach
• Genuine interest in AI, automation, and emerging technologies
• Ability to work collaboratively within a hybrid working environment
• Functional Skills Level 2 (or equivalent) in English and Maths

Desirable

• Qualification in IT, Computing, Digital Technologies, or a related discipline
• Familiarity with Microsoft 365, Windows devices, and cloud-based platforms
• Understanding of cyber security principles and IT best practice
• Microsoft or other relevant technical certifications
• AI, automation, or digital technology-related training or apprenticeship experience

Interpersonal Fit

We're looking for someone who:

• Is aligned with our values and culture
• Brings curiosity and a passion for learning
• Communicates clearly and builds positive relationships
• Takes ownership and approaches challenges proactively
• Enjoys solving problems and supporting others
• Is excited by innovation, digital improvement, and emerging technologies
• Works collaboratively and contributes positively to team culture

Pulled from the full job description

• Annual leave
• Sick pay
• Employee assistance programme