IT Support Administrator (On-Site)

This is primarily an administrative role, with elements of IT support and digital operations included within the key responsibilities. The successful candidate will support the day-to-day administration of the college while assisting with IT systems, website management, digital marketing activities, and student support services.

The role requires a proactive individual who is organised, technically confident, and able to support both administrative and digital functions across the college., Administrative Support

• Provide front-desk support, including answering telephone calls, greeting visitors, and responding to student and staff enquiries.
• Manage the college inbox and ensure timely and professional responses to correspondence.
• Maintain accurate student and staff records, registers, databases, and documentation.
• Support the Principal and senior management team with diary management, scheduling, and meeting preparation.
• Prepare letters, reports, presentations, internal communications, and other administrative documents.
• Assist with minute-taking, agenda preparation, and action tracking for meetings.
• Support student admissions, enrolment, onboarding, and learner record management.
• Liaise with awarding bodies, local authorities, employers, recruitment agencies, and external partners.
• Assist with organising open days, workshops, marketing events, and college activities.
• Handle confidential information in accordance with GDPR and college policies.
• Provide general office support, including filing, photocopying, scanning, printing, and data entry.

IT Support Responsibilities

• Work closely with the Senior IT Administrator to support college IT operations.
• Provide first-line technical support to staff and students for hardware, software, and user account issues.
• Assist with maintaining internal systems, databases, and online platforms.
• Set up and configure computers, laptops, printers, user accounts, and access permissions.
• Troubleshoot basic hardware, software, and network connectivity issues.
• Support the maintenance of classroom technology, including projectors, smartboards, and audio-visual equipment.
• Escalate complex technical issues to external IT support providers where necessary.
• Assist in maintaining IT equipment inventories and ensuring systems remain operational.

Digital Marketing & Website Support

• Assist in maintaining and updating the college website and digital platforms.
• Create and manage engaging content for websites, blogs, newsletters, and social media channels.
• Support Search Engine Optimisation (SEO) activities, keyword research, and website improvements.
• Assist with Pay-Per-Click (PPC) campaigns, including Google Ads and social media advertising.
• Support email marketing campaigns and student recruitment initiatives.
• Monitor website performance using Google Analytics and other digital tools.
• Assist with content creation, including graphics, videos, podcasts, banners, and promotional materials.
• Identify new digital marketing trends, technologies, and opportunities to improve student engagement and recruitment.
• Monitor and analyse campaign performance and provide recommendations for improvement.
• Assist with link-building strategies, content marketing, and social media growth.
• Fix minor website content issues, formatting errors, and broken links.
• Support the development of online promotional campaigns and digital communications.

Do you have experience in Time management?, Do you have a Bachelor's degree?, * Excellent written and verbal communication skills.

• Strong organisational skills with the ability to prioritise workload effectively.
• Professional and customer-focused approach.
• Ability to work independently and as part of a team.
• Good attention to detail and accuracy.
• Strong IT and computer literacy.
• Confidence using Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Ability to explain technical concepts clearly to non-technical users.
• Creative mindset with an interest in digital marketing and content creation.
• Ability to work in a fast-paced and diverse educational environment.

Desirable Technical Skills

Training can be provided; however, experience in any of the following would be advantageous:

• Website content management systems (WordPress or similar).
• SEO and Google Analytics.
• Google Ads and social media advertising.
• Basic HTML, CSS, or JavaScript knowledge.
• Canva, Adobe Creative Suite, CapCut, or similar design/editing software.
• Social media management and content scheduling tools.
• CRM systems and education management databases.
• Video editing, graphic design, and content creation., Essential
• Bachelor's Degree in IT, Computer Science, Business, Media, Digital Marketing, or a related subject (or equivalent qualification).
• Strong proficiency in Microsoft Office applications and online systems.

Desirable

• Level 3 qualification or above in IT, Computer Science, Digital Marketing, Media, or a related field.
• GCSE, A-Level, AS-Level, or Level 2 qualification in Media Studies, Digital Marketing, or a related subject.
• 12-24 months' experience in administration, IT support, digital marketing, or a similar role.
• Experience working within an education or training environment.

Additional Requirements

• Enhanced DBS check required.
• Right to work in the UK.
• Commitment to safeguarding and promoting the welfare of learners.