Senior IT Support Engineer

Based in our Exeter office of over 100 people, we're looking for a Senior IT Support Engineer who thrives on solving problems, enjoys being the go-to person, and takes pride in delivering a brilliant user experience.

This isn't just a ticket-handling role - you'll be at the heart of the business, keeping over 700 colleagues connected, productive, and supported. From day-to-day troubleshooting to shaping how IT support works across the organisation, you'll have real influence and ownership.

If you enjoy variety, autonomy, and being trusted to make things happen - you'll fit right in., * Acting as a key point of contact for IT support, providing fast, practical solutions to a wide range of issues

• Diagnosing and resolving everything from hardware faults to complex system and network issues
• Owning and managing the full lifecycle of support requests - from first contact to resolution
• Setting up new starters with everything they need to hit the ground running
• Managing offboarding processes, ensuring systems and equipment are handled securely and efficiently
• Taking ownership of IT services at your local site, while supporting the wider business when needed
• Building strong, trusted relationships across teams - becoming the person people rely on
• Keeping IT assets organised and under control through accurate inventory management
• Continuously improving processes, suggesting smarter ways of working, and driving efficiencies
• Supporting and mentoring junior team members, helping raise the overall capability of the team, * IT certifications such as ITIL
• Experience supporting HP laptops
• Exposure to Mac environments, As part of the application process, you will be asked to complete a diversity monitoring form. We are committed to recruiting, retaining and developing a workforce that reflects at all grades the diverse communities that we serve. By completing this form, you will help us to monitor and analyse diversity information so that we can ensure that our recruitment processes are fair and identify opportunities to improve them. Any information provided on this form will be treated as strictly confidential and will not be seen by those involved in the selection process.

Do you have a valid Driving License license?, Do you have experience in VPN?, You're someone who doesn't just fix problems but you own them. You're proactive, approachable, and confident working with people at all levels of the business., * A credible amount prior experience in a 2nd line IT support role

• Strong knowledge of Windows 11 environments
• Hands-on experience with:

• Solid understanding of networking fundamentals (LAN, WAN, Wi-Fi, TCP/IP)
• Active Directory, Exchange, Intune, SharePoint, Teams

• Ability to troubleshoot hardware, software, and VPN issues with confidence
• Excellent communication skills - able to explain technical issues in a clear, user-friendly way
• A proactive mindset with a strong sense of ownership and accountability
• Driving Licence, In this role, you won't be hidden away - you'll be a visible, valued part of the business. Your work will directly impact how smoothly teams operate every day.

If you're looking for a role where you can take ownership, build relationships, and genuinely make a difference, we'd love to hear from you.

Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private-sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration. Originally formed in 1926, we have a unique heritage in delivering client-focused solutions that deliver value through our commercial awareness, sustainable aspirations, and innovative approach. Our distinctive future is defined by our ownership; Pell Frischmann is a part of RSBG SE, the patient capital investment arm of RAG-Stiftung. RAG-Stiftung is a foundation with the long-term public purpose to deal with the environmental and social commitments resulting from the closing of Germany's coal mining industry. RSBG SE's mission is to generate sustainable funds for the foundation; so, our work directly contributes to the challenge of fighting global pollution and climate change.