Onsite IT Support Engineer

We're looking for an Onsite IT Support Engineer to IT to act as a primary point of contact for customer IT issues, ensuring timely resolution through phone, email, and ticketing systems. The role combines reactive support with proactive issue management, maintaining strong customer relationships and ensuring service excellence., Job Title: Onsite IT Support Engineer - 12 months fixed term contractSalary: £26,000.00 per annumLocation: Cheadle (50/50 split between our office and customer site)Hours of work: Monday to Friday - 9am to 5pm

What You'll Be Doing

As an Onsite IT Support Engineer, you will:

Provide onsite IT support at customer locations in Greater Manchester, resolving user issues efficiently.

Act as the first point of contact for customer IT incidents and service requests.

Log, manage, and update all support tickets accurately within the helpdesk system.

Ensure all tickets are updated daily, even where there has been no customer communication.

Diagnose and resolve hardware, software, and basic networking issues.

Escalate complex issues to senior engineers or project teams when required.

Collaborate with the Projects Team on installations, upgrades, and infrastructure deployments.

Proactively identify potential issues and take preventative action where possible.

Maintain compliance with IT security policies and report any suspected security incidents.

Minimum of 2 years' experience in a customer-facing IT support role

Microsoft 365 or Azure Fundamentals

Strong knowledge of PC/laptop hardware and troubleshooting

Good fault-finding and problem-solving skills

Knowledge of Microsoft Windows desktop operating systems

Experience with Microsoft 365 and productivity tools

Basic understanding of Active Directory

Basic networking knowledge (e.g., TCP/IP, DNS, DHCP)

Experience using IT service management / ticketing systems

£26,000.00 Contract NEW Exciting news from us at Daisy: we're re-branding to O2 Business!

Following the merger between Virgin Media O2 Business and Daisy Group last year, we're taking the next step in our journey by announcing our new brand!

As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed., ?? 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!) ?? An extra day off on your birthday or if you're getting married ?? £500 referral bonus - bring great people, get rewarded! ?? Professional development - training and support to help you grow ?? Eye care vouchers and discounted Medicash membership for healthcare savings ?? Exclusive Virgin media and O2 deals for you and your family/friends ?? Exclusive discounts and savings at over 1,200 retailers

At O2 Business, we're passionate about developing those who drive results and build rewarding careers. As an Onsite IT Support Engineer, this is your chance to make a real impact.