Support Analyst

• We have an exciting opportunity within Digital Technologies for a Support Analyst. You will be responsible for providing second line technical support for enterprise level applications which are fundamental to the student journey here at NTU.
• Working within the Application Specialist team, you will be assigned to a specific product portfolio where you will learn the application to a detailed level, but it is expected that you will support the applications across all of the team's product portfolios. Excellent communication skills are critical to the success of this role.
• You will also get the opportunity to work closely with specialists, business users, developers, DBA's and software suppliers, staying up to date with new features and support the use of the systems around key life-cycle activities.
• If you enjoy investigating and diagnosing issues, interested in finding and implementing solutions in a timely and professional manner, then this role could be just for you. You will also be involved in upgrades and continuous improvement activity and provide valuable advice to our user community.
• The portfolios that you are likely to work in are:

• Virtual learning environment eco-system
• Timetabling and student engagement applications
• Student records systems for both Higher Education and Further Education

• If you are proactive, have good all-round technical knowledge and an interest in delivering outstanding customer service, we'd love to hear from you.

Please note that this is not a remote working role. The current expectation is that you will work at least 60% of your time per week on campus in Nottingham, UK.

Do you have experience in Customer service?

Pulled from the full job description

• Annual leave
• Employee discount
• Company pension, * Hybrid working - we encourage and offer a mixture of office working and working from home. You're empowered to define how you work best for the benefits of your stakeholders.
• Flexibility - take ownership over how you get your work done. We're open to different working patterns and approaches.
• 25 - 30 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
• Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
• Range of health and wellbeing services, including a Health Cash Plan, voluntary benefits, discounts, and savings for all colleagues.
• Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
• And a whole lot moreFind out more about the range of benefits we offer.

Digital technologies (DT) is at the cutting edge of digital innovation, partnering with global organisations to focus on delivering an outstanding student and staff digital experience. At NTU, digital will be our differentiator; it will provide opportunities to enhance the timeliness and quality of the delivery of teaching and learning, research, support for our students, and the delivery of services. Whether you're looking to start a career in IT or are already a specialist in digital technology and it's uses, our DT team at NTU could be the perfect place for you.