IT Infrastructure SWARM Operations Leader

Koch Technology is seeking a driven IT Infrastructure SWARM Operations Leader for our infrastructure operations capability . In this role, you will supervise the global team of leaders and technical analysts , drive capability improvement, and accelerate AI Ops initiatives ., The IT Infrastructure SWARM Operations Leader will be lead the Koch IT Infrastructure global SWARM team that delivers operational support for networking, network security, compute, hosting, and storage capabilities for Koch's businesses and capabilities . The Koch IT Infrastructure SWARM team detects, triages, resolves, and/or escalates infrastructure incidents., * Supervise the team 's performance, career development, and capacity planning . Ensure the team understands how their role aligns with the vision and strategies . Hire, develop and retain contribution-motivated employees , and ensure each employee 's c ontribut ion strengthens the team's overall results.

• Lead a global team, interacting with multiple Koch companies and locations, often across different time zones.
• Partner with Service Teams to align responsibilities according to internal Operating Level Agreements.
• Optimize incident management processes and accelerate automation and AI-driven operation s . Build a culture that rewards value achieved through efficient operations.
• Lead Major Incident troubleshooting sessions, and p rovide timely , structured incident lifecycle updates to internal customers and stakeholders.
• Participate in post-incident reviews and follow-up remediation.

Do you have experience in Ticketing system technical support?, * Proven IT leadership across multiple technology areas.

• Proven Supervisory experience of IT professionals.
• Basic knowledge of infrastructure technologies, including hosting, compute, networking, and network security.
• Ability to manage multiple priorities with a high sense of urgency while remaining calm in high pressure situations.
• Automation and/or AI experience in support of IT Operations.
• Experience working with ticketing/incident management systems ( ie ; Service Now) for incident tracking and post-incident documentation.
• Willingness to support a team i n a 7-day support model with rotational weekend shifts ( 40 hours /week).

What Will Put You Ahead

• Experience in IT Operations leadership, specifically in Incident Management.
• Prior SWARM leadership experience in 24x7 environment.
• Knowledge of ITIL framework, including Incident, Problem and Change Management.
• Hand-on experience with IT infrastructure monitoring and alerting systems ( ie . Grafana, Logic Monitor, etc.).
• Use of AI and/or Machine Learning in support of proactive IT infrastructure operational assets and systems.

Pulled from the full job description

• Tuition reimbursement
• Paid parental leave
• AD&D insurance
• Parental leave
• Health insurance
• Vision insurance
• Health savings account

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here ., Koch creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs about 120,000 employees across the globe. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.