Desktop support Technician

We are seeking a dynamic and motivated Desktop Support Technician to join our IT team! In this role, you will be the frontline hero for resolving technical issues, supporting end-users, and maintaining the health of our computer systems and network infrastructure. Your enthusiasm for technology and customer service will drive seamless operations across our organization. This is an exciting opportunity to leverage your technical expertise and help create a productive, efficient, and tech-savvy environment for all team members., * Provide expert technical support to end-users for hardware, software, operating systems (Windows, macOS, Linux), and network issues.

• Troubleshoot and resolve software problems related to Microsoft Office, enterprise applications, and other productivity tools.
• Manage computer hardware including desktops, laptops, peripherals, and mobile devices to ensure optimal performance.
• Assist with computer management tasks such as OS updates, software installations, and configurations.
• Support network connectivity issues including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and general IT infrastructure.
• Utilize help desk tools like ServiceNow, Jira, BMC Remedy to track incidents, requests, and resolutions efficiently.
• Collaborate with team members on IT support projects to improve system reliability and security protocols.

Do you have experience in Ticketing system technical support?, * Proven experience in desktop support or IT support roles with a strong understanding of operating systems including Windows, macOS, and Linux.

• Familiarity with computer networking concepts such as LAN setup, VPN configuration, firewall management, and troubleshooting network issues.
• Proficiency in software troubleshooting for applications like Microsoft Office suite and enterprise software solutions.
• Knowledge of computer hardware components and maintenance practices.
• Experience using help desk ticketing systems such as ServiceNow or Jira for incident management.
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently or as part of a team in a fast-paced environment while maintaining excellent customer service standards.

Join us as a Desktop Support Technician and become a vital part of our mission to empower users through reliable technology solutions! Your technical skills combined with your passion for helping others will make a real impact on our organization's success.

4.84.8 out of 5 stars Lima, OH 45801 $22 - $23 an hour - Contract