Service Desk Technician

This temporary Service Desk Technician role supports a centralized technology service desk that provides infrastructure, telecommunications, systems, and end-user support for multiple school districts. You will help manage a significant increase in support volume during the start of the school year by answering, triaging, and escalating calls, while delivering exceptional customer service in a fast-paced, high-stress environment.

Responsibilities

• Answer a high volume of incoming service desk calls from end users during the busy back-to-school period.
• Accurately log, categorize, and prioritize tickets as they come into the service desk.
• Escalate calls and tickets to appropriate service desk analysts and field staff in a timely and organized manner.
• Direct large volumes of calls to the correct teams while maintaining a calm and professional phone presence.
• Provide light troubleshooting support for common issues such as basic PC problems, moves, setups, deployments, and migrations.
• Assist users with remote support needs, including password resets and basic access issues.
• Communicate clearly and effectively with end users to understand issues, set expectations, and provide status updates.
• Collaborate closely with internal team members to ensure appropriate service levels and timely resolution of incidents.
• Maintain attention to detail when documenting issues and following established procedures.
• Work effectively in a high-stress environment while remaining organized, courteous, and focused on customer satisfaction., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Service Desk Analyst TEKsystems New York, NY*Remote Triage Operations ServiceNow Phone Support Microsoft 365 Prioritization Customer Service Active Directory Business Valuation Full Stack Development Service-Level Agreement Artificial Intelligence Business Transformation Wireless Paging Systems Service Level Objectives Continuous Improvement Process Troubleshooting (Problem Solving) +0

Google IT Support Service Desk Technician TEKsystems Harrison, NY*Hybrid Teamwork Operations Communication Prioritization Detail Oriented Customer Service Technical Support Business Valuation Telecommunications Full Stack Development Call Center Experience Artificial Intelligence Business Transformation Basic Access Authentication End-User Training And Support Troubleshooting (Problem Solving) +0

Google IT Support Service Desk Technician TEKsystems Harrison, NY*Hybrid Operations Detail Oriented Customer Service Help Desk Support Business Valuation Telecommunications Full Stack Development Call Center Experience Artificial Intelligence Effective Communication Business Transformation Troubleshooting (Problem Solving) +0

Communication Prioritization Detail Oriented Customer Service Technical Support, * Experience answering and escalating a large volume of phone calls in a service desk or call center environment.

• Proven ability to work effectively in a high-stress, fast-paced support setting.
• Background within an IT troubleshooting environment, including basic understanding of end-user support.
• Exceptional customer service skills and professional phone presence.
• Strong verbal and written communication skills for interacting with end users and internal teams.
• Ability to perform basic remote support, including password resets and simple issue resolution.
• High attention to detail when handling tickets, documenting issues, and following processes.
• Professional demeanor and the ability to remain calm, courteous, and helpful with all users.

Additional Skills & Qualifications

• Experience supporting PC moves, setups, deployments, and migrations.
• Prior experience working within a structured service desk team.
• Interest in gaining exposure to enterprise-level infrastructure technologies.
• Motivation to grow into longer-term or expanded roles within a larger technology organization.

You will join an enterprise technology environment that offers exposure to major infrastructure technologies at a high level, providing a strong foundation for your IT career. This contract-to-hire opportunity includes the potential to transition to a full-time role with excellent benefits, including 18 paid holidays, 3 weeks of vacation, a state pension after one year, and great medical benefits at a very low cost. A 35-hour work week supports a healthy work-life balance, and individuals who excel in this role may be referred to other internal teams for longer-term opportunities and continued career growth.

Work Environment

You will work within a collaborative service desk team of approximately 10-15 people in an enterprise IT setting. The environment is fast-paced, particularly during the start of the school year when ticket volume increases significantly, requiring strong teamwork and clear communication. You will use standard service desk tools and remote support technologies to assist end users and escalate issues to infrastructure and field teams. The schedule supports a 35-hour work week, contributing to a balanced work-life rhythm, while still offering the opportunity to handle a variety of technologies and support requests in a professional office setting.

Job Type & Location

This is a Contract position based out of Harrison, NY. Pay and Benefits

The pay range for this position is $18.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.