Technical Support Engineer in Nationwide

Energy Jobline
Olathe, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
$ 60K

Job location

Olathe, United States of America

Tech stack

Java
JavaScript
API
Amazon Web Services (AWS)
HTML5
Azure
C Sharp (Programming Language)
Cloud Computing
Software Debugging
Monitoring of Systems
JSON
Node.js
Swagger
SQL Databases
TypeScript
Real Time Systems
Postman
Backend
GIT
Front End Software Development
Kibana
REST
Splunk
Api Management
Docker
Database Tools and Utilities

Job description

We're looking for an RGS (Remote Gaming Server) Technical Support Engineer to join a growing Content team, supporting live casino games built on a modern HTML5 + backend platform (Phaser / APIs / cloud infrastructure).

What you'll be doing

  • Support game launches and configurations on a proprietary RGS platform

  • Monitor live games and investigate real-time issues across frontend and backend systems

  • Troubleshoot HTML5 (Phaser) game flows, APIs, and transaction logic (bets, wins, balances)

  • Analyse logs to diagnose issues across Node.js / backend services and integrations

  • Work with operators and aggregators to resolve API and integration issues

  • Support releases, deployments, and hotfixes in live environments

  • Collaborate with RGS Engineers, QA, and Game Teams to resolve bugs quickly

Requirements

  • Experience in production support / technical ops / backend support roles

  • Solid understanding of:

  • JavaScript / TypeScript

  • HTML5 game environments (Phaser or similar)

  • Strong knowledge of REST APIs, JSON, and real-time systems

  • Experience debugging across:

  • Backend services (Node.js / C# / Java)

  • Frontend game behaviour (browser-based)

  • Comfortable using:

  • SQL (via tools like DBeaver) for data/transaction checks

  • Postman / Swagger for API testing

  • Log monitoring tools (e.g. Kibana, Splunk)

  • Familiarity with Git, CI/CD pipelines, and release workflows

Nice to have

  • Experience in iGaming / RGS / betting platforms

  • Understanding of game lifecycle (spin * outcome * payout)

  • Exposure to cloud platforms (AWS / Azure / GCP) and Docker

  • Experience with aggregator integrations (e.g. Relax, EveryMatrix)

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