Technology Support Specialist

The Technology Support Specialist provides day-to-day technology support for faculty, staff, and students and assists with the management of school devices, user accounts, Microsoft 365, Apple devices, phones, printers, copiers, and classroom technology. This position supports the Operations and Technology Department by helping ensure that users receive timely, professional, and effective technical assistance., * Provide first- and second-level technology support for faculty, staff, and students.

• Troubleshoot issues related to computers, iPads, printers, copiers, phones, classroom technology, software, and login access.
• Assist with password resets, multi-factor authentication, user accounts, licensing, group membership, and basic permissions.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and related admin tasks.
• Assist with onboarding and offboarding technology needs for employees and students.
• Support the school's Apple device program, including MacBooks, iPads, school-issued Apple IDs, device setup, enrollment, configuration, troubleshooting, and repair coordination.
• Assist with device management through the school's mobile device management platform.
• Prepare, issue, collect, track, and troubleshoot school-owned devices and loaner equipment.
• Provide support for school phones, voicemail, printers, copiers, scanners, and related peripherals.
• Support classroom technology, including displays, Apple TVs, projectors, speakers, document cameras, and instructional tools.
• Assist with technology needs for meetings, events, testing, and school programs.
• Document support requests, resolutions, inventory updates, and recurring issues.
• Coordinate with outside vendors when needed.
• Follow school procedures for data privacy, account access, password management, and appropriate technology use.
• Maintain confidentiality when working with student, family, employee, and school data.
• Identify and report security concerns, unusual account activity, or system issues

Physical and Work Requirements

Must be able to move throughout campus, lift and carry technology equipment, and work in classrooms, offices, and technology spaces. Occasional evening or event support may be required.

Do you have experience in macOS?, * Experience providing technology support in a school, business, or similar professional environment.

• Working knowledge of Microsoft 365, Windows, macOS, iPads, printers, and common productivity applications.
• Ability to troubleshoot login, device, software, hardware, and peripheral issues.
• Strong customer service skills and the ability to communicate clearly with technical and non-technical users.
• Ability to manage multiple support requests, prioritize tasks, and follow through to resolution.
• Strong attention to detail and ability to handle sensitive information appropriately.

Preferred

• Experience with Microsoft admin tools.
• Experience with Apple School Manager, school-issued Apple IDs, or Apple device management.
• Experience with an MDM platform such as Mosyle, Jamf, Intune, or similar.
• Experience supporting technology in a K-12 school environment.
• Familiarity with help desk ticketing systems.
• Basic understanding of networking concepts such as Wi-Fi, IP addresses, and device connectivity.

Skills and Characteristics

The ideal candidate is patient, approachable, organized, service-focused, and able to support users with varying levels of technical ability. This person should be comfortable working independently, documenting work clearly, collaborating with the technology team, and responding flexibly to the changing needs of a school environment.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical Setting:

• Office