Full Stack Development

this is an entry level seasonal help desk role that is STRICTLY first line of defense technical remote support. It's onsite 5x a week in Harrison, NY (must have a car) and will be ~12 weeks long, This client is a Technology Service Provider for the various school districts throughout Westchester and Rockland Counties. Currently, they support the student and teacher technologies within 40+ school districts. In addition, they have a centralized support team that provides infrastructure, telecommunications, systems, and service desk support to their clients. The current service desk team is looking to bring on two temporary workers to assist with the start of school at the end of August., The two technicians will be responsible for answering and escalating calls as they come into the service desk. The volume of tickets between August and Octobers grows 300%. Therefore, this person will be responsible for directing large amount of calls to the other service desk analyst and field staff. Light troubleshooting knowledge would be extremely helpful.

The manager explained customer service is the most important aspect of this role. Someone who can speak with end users while working in a high stress situation is crucial. Effective communication with the customer (end user) and internal team is extremely important in order to stay organized and provide the correct service levels to the community of end users., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Service Desk Analyst TEKsystems New York, NY*Remote Triage Operations ServiceNow Phone Support Microsoft 365 Prioritization Customer Service Active Directory Business Valuation Full Stack Development Service-Level Agreement Artificial Intelligence Business Transformation Wireless Paging Systems Service Level Objectives Continuous Improvement Process Troubleshooting (Problem Solving) +0

Google IT Support Service Desk Technician TEKsystems Harrison, NY*Hybrid Teamwork Operations Communication Prioritization Detail Oriented Customer Service Technical Support Business Valuation Telecommunications Full Stack Development Call Center Experience Artificial Intelligence Business Transformation Basic Access Authentication End-User Training And Support Troubleshooting (Problem Solving) +0

Google IT Support Service Desk Technician TEKsystems Harrison, NY*Hybrid Operations Detail Oriented Customer Service Help Desk Support Business Valuation Telecommunications Full Stack Development Call Center Experience Artificial Intelligence Effective Communication Business Transformation Troubleshooting (Problem Solving) +0

Detail Oriented, Moves, PC set up, Deployment, Migration, Remote Support,, Password Reset

Additional Skills & Qualifications

Hours: 8-4pm Mon-Fri. They must have a good demeanor around anyone they encounter and over the phone.

1.) Experience answering and escalating a large number of phone calls. Prior experience in a call center environment is important.

2.) Attention to detail and proven track record of working in a high stress environment. Background within an IT troubleshooting environment.

3.) Exceptional customer service skills and phone presence

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.