Manager of Technology

As the Manager of Technology, you will be the internal owner of Yardmaster's technology environment. This hands-on role blends systems and application administration, end-user support, security oversight, and vendor management. Your primary focus will be coordinating our IT Managed Services Provider (MSP) and integrating newly acquired companies into a single, standardized Yardmaster technology stack. You will partner closely with Finance, HR, Operations, and branch leadership to translate business needs into practical, well-supported technology solutions., * Field Service Management: Serve as the internal administrator and business owner for our FSM platform, supporting the company-wide rollout of Aspire, workflow configuration, and reporting.

• Finance Systems: Administer and support integrations with our Acumatica ERP system, partnering with Finance on workflows and data accuracy.
• Integrations: Build, monitor, and maintain data integrations between core systems (FSM, ERP, CRM, payroll) using iPaaS tools like MindCloud to minimize manual entry.
• Productivity & Collaboration: Administer Microsoft 365 (Exchange, Teams, SharePoint/OneDrive) and lead the consolidation of legacy tools onto company standards.
• Web & Hosted Solutions: Oversee public websites and hosting providers (AWS, Unstack, WordPress/Pantheon, Cloudflare) to ensure uptime and performance.

MSP & Vendor Management (25%)

• Serve as the primary internal contact and escalation manager for our IT MSP, holding them accountable to SLAs for uptime and resolution.
• Manage the ticketing/help-desk relationship to ensure employee requests are triaged and resolved efficiently.
• Coordinate device lifecycle management with the MSP, from standardized laptop builds to secure decommissioning.
• Manage relationships with telecom, software, and hardware vendors (including Verizon for mobile).
• Partner with the MSP on multi-year IT roadmaps, budget planning, and regular business reviews.

Security & Compliance (20%)

• Own day-to-day information security oversight (endpoint protection, patching, firewall config, IAM) and set the standards for the MSP's daily work.
• Maintain web and DNS security hygiene across all domains (TLS/HTTPS enforcement, cert management, remediation of misconfigured records).
• Coordinate semiannual phishing and security-awareness training for all employees.
• Support and test backup, disaster-recovery, and incident-response planning.

Acquisition Integration (15%)

• Partner with deal and integration teams to assess the technology environment of acquired companies.
• Coordinate the migration of email, domains, DNS, file sharing, and CRM/FSM tools to Yardmaster standards.
• Document acquired environments and maintain platform-wide inventories of licenses and credentials.

Internal Support & Administration (10%)

• Provide responsive first-tier support to employees across all locations, escalating to the MSP as needed.
• Support HR-driven onboarding/offboarding automation and new hire equipment provisioning.
• Maintain IT asset records, license tracking, and participate in budgeting.

Do you have experience in Vendor relationship building?, * Minimum of 5 years of progressive experience in IT systems/applications administration, technology management, or a closely related role.

• Experience working in a multi-site, high-growth, or acquisitive environment is highly preferred.
• Experience coordinating or managing an external MSP or IT services partner is strongly preferred.
• A degree or formal studies in Information Technology, Computer Science, or a related field is preferred. (Equivalent, demonstrated professional experience in vendor integration and tech solutions is an acceptable substitute).

Knowledge, Skills & Abilities:

• FSM Platforms: Working knowledge of Field Service Management systems; familiarity with Aspire is strongly preferred.
• ERP Systems: Familiarity with cloud-based ERP/finance systems; experience with Acumatica is a plus.
• iPaaS Tools: Experience using integration platforms like MindCloud (or similar) to connect business applications.
• Web Security: Solid understanding of DNS, TLS/SSL, hosting platforms, and common web infrastructure (AWS, Cloudflare, WordPress).
• Microsoft 365: Proficiency administering M365 and core cloud collaboration tools.
• Vendor Management: Strong skills holding external service providers accountable to strict service level agreements.
• Travel: Ability to travel periodically to branch and accounting offices across OH, PA, and MI.

Core Competencies

• Acts with Integrity: Demonstrates sound work ethics, builds trust, and exercises extreme care when handling sensitive data and credentials.
• Adaptability: Thrives and manages competing demands effectively in a fast-growing, rapidly changing environment.
• Communication: Ability to seamlessly translate complex technical topics for non-technical business leaders and branch employees.

3.43.4 out of 5 stars Blacklick, OH 43004 $75,000 - $85,000 a year - Full-time, Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Retirement plan
• Dental insurance
• Employee assistance program, * 401(k)
• Dental insurance
• Employee assistance program
• Retirement plan
• Tuition reimbursement

Yardmaster is a leading Midwest landscaping platform headquartered in Columbus, OH. With branch offices across Ohio, Pennsylvania, and Michigan, and an accounting office in Painesville, OH, we are growing aggressively through organic expansion and strategic acquisitions. We plan to complete four to six acquisitions annually over the next several years.