Cisco UC Engineer

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it's the Digital family., Digital Consultants is seeking a skilled Cisco Unified Communications (UC) Engineer to design, implement, and support enterprise collaboration and voice solutions. This role is responsible for maintaining high-availability UC platforms, delivering reliable voice and video services, and ensuring seamless communication across the enterprise. The ideal candidate has deep expertise in Cisco UC technologies and thrives in fast-paced, mission-critical environments.

• Design, configure, and maintain Cisco Unified Communications solutions, including CUCM, Unity Connection, Cisco IM&P, and Webex platforms
• Support enterprise voice, video, and collaboration services including SIP, QoS, call routing, and dial plan management
• Manage Cisco gateways, SBCs, and voice gateways (CUBE, ISR/ASR platforms)
• Troubleshoot and resolve issues related to call quality, call routing, voicemail, conferencing, and device registration
• Deploy and support Cisco Jabber, Webex devices, and Room/Desk systems
• Perform UC upgrades, patching, clustering, and system integrations
• Collaborate with networking, security, and infrastructure teams to ensure optimal UC performance and security
• Develop and maintain documentation including system diagrams, configuration standards, runbooks, and operational procedures
• Provide technical guidance and support to operations teams and end users
• Assist with capacity planning, performance analysis, and UC system optimization

Do you have experience in Voice over internet protocol (VoIP) configuration?, Do you have a High school diploma or GED?, * Education: High School with 10+ years (or commensurate experience)

• Clearance: TS/SCI
• Certification: DoD 8570.01-M IAT Level II certification (Security+ CE, CCNA-Security, CySA+, CND)
• Strong experience with Cisco UC technologies: CUCM, Unity Connection, IM&P, Expressway, Webex
• Solid understanding of SIP, RTP, MGCP, QoS, and VoIP protocols
• Experience with Cisco CUBE, voice gateways, and SRST configuration
• Proficiency with dial plan design, call routing, and numbering plans
• Familiarity with video conferencing systems and multi-site collaboration solutions
• Experience with hybrid environments and enterprise IT solutions

Preferred Skills and Experience

• Strong troubleshooting and analytical skills
• Ability to document systems, configurations, and standards clearly
• Excellent communication and cross-team collaboration skills
• Relevant certifications preferred (CCNP Collaboration, CCIE Collaboration, or equivalent)
• Experience with DoD NIPR, SIPR and JWICS Networks

Pulled from the full job description

• Pet insurance
• Health insurance
• 401(k) matching
• Paid time off
• Health savings account
• Flexible spending account
• Employee assistance program, The company offers the following benefits to permanent, full-time employees:
• Paid Time Off (PTO)
• Group health plans
• Income protection and supplemental benefits
• 401(k) plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Pet insurance options
• Employee Assistance Program (EAP)
• Equal Opportunity & Accommodations