ServiceNow Technical Architect

• Serve as a ServiceNow Technical Architect and Subject Matter Expert, leading the design, implementation, and optimization of complex, enterprise-scale solutions on the ServiceNow platform
• Define and own the enterprise ServiceNow architecture roadmap, ensuring alignment with business strategy, security requirements, and IT objectives
• Translate complex business and technical requirements into scalable, maintainable, and integrated ServiceNow solutions
• Lead the end-to-end architecture and design across platform capabilities, including ITSM, ITOM, HRSD, SecOps, and App Engine
• Architect and oversee complex integrations using REST/SOAP APIs, IntegrationHub, MID Server, and event-driven patterns
• Establish and enforce platform governance, development standards, and architectural guardrails
• Provide hands-on guidance in configuration and development, including scoped applications, workflows, Flow Designer, and automation solutions
• Conduct architecture reviews, code reviews, and platform health assessments to ensure quality, performance, and scalability
• Design and implement reusable and scalable platform components aligned with ServiceNow best practices
• Lead platform lifecycle management, including upgrade planning, regression strategy, and release management
• Drive adoption of DevSecOps practices, including CI/CD pipelines, automated testing, and source control
• Provide technical leadership and mentorship to developers and administrators; act as an escalation point for complex technical challenges
• Collaborate with executive and working-level stakeholders to align platform capabilities to mission and business outcomes
• Evaluate and recommend emerging ServiceNow capabilities, including AI/automation and advanced analytics

Do you have experience in Version control?, Do you have a Bachelor's degree?, * Bachelor's degree is required

• Minimum of TEN (10) years of professional experience
• Proven experience serving as a lead or enterprise ServiceNow Architect on large-scale, multi-module implementations
• Active ServiceNow Certified System Administrator (CSA) certification is preferred
• Strong expertise in ServiceNow platform architecture, including CMDB, CSDM, data modeling, and domain separation
• Demonstrated experience designing and implementing complex enterprise integrations
• Experience with platform scalability, performance tuning, and instance optimization
• Strong understanding of security architecture, including role-based access controls and compliance frameworks (e.g., NIST, FedRAMP)
• Proven ability to establish and enforce governance frameworks, SDLC processes, and development standards
• Experience with DevOps/CI-CD tools (e.g., Git, Azure DevOps, Jenkins) for ServiceNow delivery
• Ability to communicate complex technical concepts to executive stakeholders and influence strategic decisions
• US Citizenship is contractually required.
• Selected candidate must be willing to travel up to 25%

What Would Be Nice To Have:

• ServiceNow Certified Master Architect (CMA), Certified Technical Architect (CTA), and/or ArchX certifications (CTA strongly preferred or in progress)
• Experience implementing and governing Common Service Data Model (CSDM) and mature CMDB strategies
• Prior experience leading enterprise-scale ServiceNow transformations or platform consolidations
• Experience with AI-driven capabilities (e.g., Now Assist, Predictive Intelligence, Automation Engine)
• Familiarity with enterprise architecture frameworks (e.g., TOGAF)
• Experience integrating ServiceNow with cloud platforms and enterprise systems (Azure, AWS, SAP, Salesforce, etc.)
• Background supporting Authority to Operate (ATO) processes in federal environments
• Experience in federal consulting or public sector environments
• Strong alignment with ITIL/ITSM best practices

Pulled from the full job description

• Referral program
• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• Vision insurance
• Health savings account, The annual salary range for this position is $122,000.00-$203,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.