Sr Tech Supp Professional

Honeywell International Inc.
Charlotte, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Remote
Charlotte, United States of America

Tech stack

Microsoft Windows
Android
iOS
User Authentication
Information Systems
System Configuration
Virtual Private Networks (VPN)
Mobile Application Software
Windows Mobile
Networking Basics
Azure
Security Assertion Markup Language (SAML)
Mobile Security
Mobileiron
Workspace ONE
Microsoft InTune
Information Technology
MobiControl
Casper Suite
Unified Endpoint Management
VMware

Job description

  • Design, deploy, and support enterprise mobility solutions across various platforms including iOS, Android, and Windows;

  • Work directly with clients and internal stakeholders to ensure seamless mobile device integration, security, and user experience, leveraging platforms such as SOTI MobiControl, Microsoft Intune, or other EMM/UEM systems.

  • Utilize technical expertise and strong interpersonal skills to effectively understand customer needs, deliver tailored solutions, and provide ongoing support.

  • Serve as the primary consultant for enterprise mobility projects, including assessments, deployments, and migrations.

  • Design and configure enterprise mobile solutions using tools like MobiControl, Intune, VMware Workspace ONE, or MobileIron.

  • Provide expert-level support for iOS, Android, and Windows mobile devices within managed environments.

  • Collaborate with cross-functional teams to integrate mobile solutions with existing IT infrastructure and security policies.

  • Conduct user training, write documentation, and create knowledge base articles to support deployment and end-user adoption.

  • Participate in client-facing engagements, gathering requirements, presenting solutions, and managing stakeholder expectations.

  • Monitor, troubleshoot, and resolve technical issues related to device management and mobile application performance.

  • Stay up to date with mobility trends, OS updates, and emerging technologies to provide strategic recommendations to clients.

Requirements

Qualified applicants must have a bachelor's degree or foreign equivalent in Computer Science, Information Technology, Information Systems, Networking, or a related field, and 3 years of experience with enterprise mobility management (EMM) or unified endpoint management (UEM) platforms (e.g., SOTI MobiControl, Intune, Workspace ONE, Jamf, MobileIron). Must have 3 years of experience with the following: Strong hands-on knowledge of iOS, Android, and Windows mobile operating systems; experience configuring and deploying mobile apps, profiles, security policies, and certificates; familiarity with MDM protocols, mobile security practices, and enterprise app lifecycle management; and knowledge of networking fundamentals, VPN, and authentication (e.g., SAML, Azure AD). Up to 25% domestic & international travel required. Telecommuting permitted up to 2 days per week

About the company

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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